Free 60X60 Canvas Print of your photo (BE QUICK)

Ancelyn1331

http://www.picanova.co.uk/

Just received an email from this company:

Dear Customer,



my name is Phil Norris and I am responsible for Business Development at Picanova. This morning unfortunately my team and I made an error on the promotional page of picanova.co.uk. We currently run an exclusive deal with Moneysavingexpert.com for a 60 x 40 cm canvas print for £14.99.

Here's the deal: http://www.moneysavingexpert.com/deals/free-photo-prints

Because the deal is restricted to a 60 x 40 cm canvas print, we cannot process any other sizes. Unfortunately the text on the Picanova site suggested otherwise; of course I personally apologise to you as I take full responsibility.

The deal is still live here with the same code: SAVEONCANVAS

This entitles you to a 60 x 40 cm canvas print for £14.99 - 72% discount.
Please accept my apologies for the inconvenience.

Kind regards,

Phil Norris
Your Picanova.co.uk Team

I have an invoice confirming my order and now the site is no longer accepting the free code. The original thread seems to have disappeared from MSE. Can anyone offer some advice?

poet123

I paid the £14.99 so I am hopeful it will be ok. Still a bargain.

m1kjm

Ancelyn1331 wrote: »

http://www.picanova.co.uk/

Just received an email from this company:

Dear Customer,



my name is Phil Norris and I am responsible for Business Development at Picanova. This morning unfortunately my team and I made an error on the promotional page of picanova.co.uk. We currently run an exclusive deal with Moneysavingexpert.com for a 60 x 40 cm canvas print for £14.99.

Here's the deal: http://www.moneysavingexpert.com/deals/free-photo-prints

Because the deal is restricted to a 60 x 40 cm canvas print, we cannot process any other sizes. Unfortunately the text on the Picanova site suggested otherwise; of course I personally apologise to you as I take full responsibility.

The deal is still live here with the same code: SAVEONCANVAS

This entitles you to a 60 x 40 cm canvas print for £14.99 - 72% discount.
Please accept my apologies for the inconvenience.

Kind regards,

Phil Norris
Your Picanova.co.uk Team

I have an invoice confirming my order and now the site is no longer accepting the free code. The original thread seems to have disappeared from MSE. Can anyone offer some advice?

It hasn't disappeared - it's been moved into Freebies Gone but Not Forgotten.

Ancelyn1331

They sent me an invoice confirming my order. Then sent me an email cancelling it. Not happy. Why was this even on the Freebie board?

Sportycus

Same here, but the invoice says this at the bottom

Please note: This email is for confirmation of receipt of your order and constitutes the acceptance of a contract of sale. This is an automated message, please do not reply.

Is that not enough, that they have to honour the order, despite it being an error on their part?

3010

Ancelyn1331 wrote: »

http://www.picanova.co.uk/

Just received an email from this company:

Dear Customer,



my name is Phil Norris and I am responsible for Business Development at Picanova. This morning unfortunately my team and I made an error on the promotional page of picanova.co.uk. We currently run an exclusive deal with Moneysavingexpert.com for a 60 x 40 cm canvas print for £14.99.

Here's the deal: http://www.moneysavingexpert.com/deals/free-photo-prints

Because the deal is restricted to a 60 x 40 cm canvas print, we cannot process any other sizes. Unfortunately the text on the Picanova site suggested otherwise; of course I personally apologise to you as I take full responsibility.

The deal is still live here with the same code: SAVEONCANVAS

This entitles you to a 60 x 40 cm canvas print for £14.99 - 72% discount.
Please accept my apologies for the inconvenience.

Kind regards,

Phil Norris
Your Picanova.co.uk Team

I have an invoice confirming my order and now the site is no longer accepting the free code. The original thread seems to have disappeared from MSE. Can anyone offer some advice?

Just one of those things unfortunately. On to the next glitch.

bluffer

hexe wrote: »

I've just seen this message on Discount code board "Official MoneySavingExpert insert, 4.20pm Wed 12 Mar: Picanova experienced technical problems with this code this morning, which meant some were able to get a canvas completely free, instead of paying £15 (see the £63 canvas for £15 deal).

This was an error and while Picanova has confirmed you WON'T be charged, your order will be cancelled. Picanova plans to send emails to all those affected within the next hour."
So I guess not free Canvas for us

shame, just managed to upload the photo after 3 hours of trying and saw this.

but, do you know what the £63 for £15 deal is? i cant see any promo like that on the site.

poet123

If you use the code on the correct size 60x40 then it takes off the cost apart from £14.99.

katielouisej

Are they even allowed to do that, let you order then cancel it as an error on their part?

sarah1972

no cancellation email for me yet, fingers crossed