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Picanova free canvas - GLITCH NOW FIXED

edited 12 March 2014 at 5:18PM in Code Not Found
26 replies 13.1K views
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  • rellaripsrellarips Forumite
    753 posts
    I managed to order at 7am.

    The 60x30 print I ordered should have cost £50.39. I can see that they would soon run out of their 10,000 prints when they cost that much to begin with.

    Not sure if the free offer will be honoured at that price either, it's a lot of money (Artscow skinflint here)!!!
  • rellaripsrellarips Forumite
    753 posts
    Maybe you'll be lucky if you keep trying because the front page has a message "Apologies - We are experiencing technical difficulties. Please Be Patient"
  • I think this offer has 'sold out' as there were only 10,000 free. Not now working.
  • rellaripsrellarips Forumite
    753 posts
    Having seen the amended post at the top, I had a feeling this was too good to be true. Not so much of a 'deal' at £15, I see that the only size that corresponds to £63 delivered is 60cm by 60cm which being square is also an odd dimension for many prints. £63 is a SHOCKING price!

    Artscow are currently doing some deals on canvas prints, non stretched but 3x 20"x30" (50cm x 75cm ) for $26.99 delivered (roughly £18) or 3x 12"x18" (30cm x 45cm) for $16.99 delivered (roughly £11). Code on their Facebook.

    You can make your own stretchers from 1"x2" wood, corrugated nails, and a staple gun. It's quite easy to do, and you'll end up with a way better deal! :)
  • Jazzyjen wrote: »
    Official MoneySavingExpert insert, 4.20pm Wed 12 Mar: Picanova experienced technical problems with this code this morning, which meant some were able to get a canvas completely free, instead of paying £15

    This was an error and while Picanova has confirmed you WON'T be charged, your order will be cancelled. Picanova plans to send emails to all those affected within the next hour.


    ^^this is absolutely disgusting! i have just recived an email to say that the canvas i ordered will now not be honoured, well im sorry but im not going to let them push me over that easy and have told them ill be getting legal advice. id urge anyone else to do the same. surely they have to honour this, it was their mistake not ours! nowhere on the site did it say they reserve the right to not honour mistakes or withdraw offers
  • just to let those know about an article ive just found regarding legal rights when an online company refuses to honour a sale...


    The legally binding contract is complete when a retailer accepts an order. However, acceptance does not necessarily happen at the point of order. Even the confirmation email may not be an acceptance. Some retailers reserve the right to cancel an order up to the point of delivery. It is therefore important to carefully check the retailer’s terms and conditions (which must be available on their website) and emails – if a retailer simply acknowledges an order, there may be no contract at that point.

    IF YOU CHECK YOUR INVOICES (sent to your emails) YOU WILL SEE AT THE BOTTOM IT CLEARLY SAYS "This email is for confirmation of receipt of your order and constitutes the acceptance of a contract of sale."

    ^this, to me, means that they have signed their legally binding contract and would now have to honour their sales or face been taken to court under the sale of goods act?
  • Doc_NDoc_N Forumite
    7.3K posts
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    ✭✭✭✭
    just to let those know about an article ive just found regarding legal rights when an online company refuses to honour a sale...


    The legally binding contract is complete when a retailer accepts an order. However, acceptance does not necessarily happen at the point of order. Even the confirmation email may not be an acceptance. Some retailers reserve the right to cancel an order up to the point of delivery. It is therefore important to carefully check the retailer’s terms and conditions (which must be available on their website) and emails – if a retailer simply acknowledges an order, there may be no contract at that point.

    IF YOU CHECK YOUR INVOICES (sent to your emails) YOU WILL SEE AT THE BOTTOM IT CLEARLY SAYS "This email is for confirmation of receipt of your order and constitutes the acceptance of a contract of sale."

    ^this, to me, means that they have signed their legally binding contract and would now have to honour their sales or face been taken to court under the sale of goods act?


    I think you might struggle with this in an English court, I'm afraid:

    http://www.picanova.co.uk/terms-conditions/

    Governing Law

    The closure and liquidation of all contracts shall be governed by German law
  • edited 13 March 2014 at 12:29AM
    rellaripsrellarips Forumite
    753 posts
    edited 13 March 2014 at 12:29AM
    Much easier just to go and buy somewhere else when another offer appears (and they always do). Their loss, not ours; finding a decent service at a good price comes from good offers and the occasional glitch, then they get your custom in future!

    I got a deal from yourdesign.co.uk last year on a printed childrens hoodie; they were selling them at a ridiculous price (I think £2.50 printed) but they were bottle green. Never mind, I thought, good deal we can use. Ordered, and they ran out of stock to fulfil the orders. But instead of cancelling those they couldn't fulfil, they offered the deal anyway in different colours. I'm sure they made a huge loss. And what I received was just wonderful, high quality printing and clothing. Knocked spots off the competitor I'd used, with their shoddy tee's and printing that faded after half a dozen washes. Now I won't use anyone else.

    A glitch can pay divvies for a wise company :)

    Edit: So, you can buy a 30" x 20" stretched canvas from yourdesign.co.uk who I praise above, for £15 and £2.95 delivery. The picanova 'offer' shipping from Germany is for a 60cm x 40cm canvas (24" x 16"). That's no offer!
  • FilmNerd1989FilmNerd1989 Forumite
    265 posts
    100 Posts I've been Money Tipped!
    ✭✭
    Dear Customer,

    my name is Phil Norris and I am responsible for Business Development at Picanova. This morning unfortunately my team and I made an error on the promotional page of picanova.co.uk. We currently run an exclusive deal with Moneysavingexpert.com for a 60 x 40 cm canvas print for £14.99.
    Here's the deal: http://www.moneysavingexpert.com/deals/free-photo-prints

    Because the deal is restricted to a 60 x 40 cm canvas print, we cannot process any other sizes. Unfortunately the text on the Picanova site suggested otherwise; of course I personally apologise to you as I take full responsibility.

    The deal is still live here with the same code: SAVEONCANVAS

    This entitles you to a 60 x 40 cm canvas print for £14.99 - 72% discount.
    Please accept my apologies for the inconvenience.

    Kind regards,

    Phil Norris
    Your Picanova.co.uk Team
  • FilmNerd1989FilmNerd1989 Forumite
    265 posts
    100 Posts I've been Money Tipped!
    ✭✭
    just to let those know about an article ive just found regarding legal rights when an online company refuses to honour a sale...


    The legally binding contract is complete when a retailer accepts an order. However, acceptance does not necessarily happen at the point of order. Even the confirmation email may not be an acceptance. Some retailers reserve the right to cancel an order up to the point of delivery. It is therefore important to carefully check the retailer’s terms and conditions (which must be available on their website) and emails – if a retailer simply acknowledges an order, there may be no contract at that point.

    IF YOU CHECK YOUR INVOICES (sent to your emails) YOU WILL SEE AT THE BOTTOM IT CLEARLY SAYS "This email is for confirmation of receipt of your order and constitutes the acceptance of a contract of sale."

    ^this, to me, means that they have signed their legally binding contract and would now have to honour their sales or face been taken to court under the sale of goods act?



    You'd be willing to take a (German) company to court because they won't offer a mistake on their website to give you something for free?
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