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Jazzyjen wrote: »
Official MoneySavingExpert insert, 4.20pm Wed 12 Mar: Picanova experienced technical problems with this code this morning, which meant some were able to get a canvas completely free, instead of paying £15
This was an error and while Picanova has confirmed you WON'T be charged, your order will be cancelled. Picanova plans to send emails to all those affected within the next hour.
^^this is absolutely disgusting! i have just recived an email to say that the canvas i ordered will now not be honoured, well im sorry but im not going to let them push me over that easy and have told them ill be getting legal advice. id urge anyone else to do the same. surely they have to honour this, it was their mistake not ours! nowhere on the site did it say they reserve the right to not honour mistakes or withdraw offers
gina4manson wrote: »
just to let those know about an article ive just found regarding legal rights when an online company refuses to honour a sale...
The legally binding contract is complete when a retailer accepts an order. However, acceptance does not necessarily happen at the point of order. Even the confirmation email may not be an acceptance. Some retailers reserve the right to cancel an order up to the point of delivery. It is therefore important to carefully check the retailer’s terms and conditions (which must be available on their website) and emails – if a retailer simply acknowledges an order, there may be no contract at that point.
IF YOU CHECK YOUR INVOICES (sent to your emails) YOU WILL SEE AT THE BOTTOM IT CLEARLY SAYS "This email is for confirmation of receipt of your order and constitutes the acceptance of a contract of sale."
^this, to me, means that they have signed their legally binding contract and would now have to honour their sales or face been taken to court under the sale of goods act?
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