Expired Ticketmaster Gift Card - T&Cs say I can claim a redemption.

dontstopthemusic

I have a Ticketmaster Gift Card bought for me in Jan 2013 worth £40.

It's now expired, but the Ticketmaster T&Cs state that I can claim a full redemption of the unused balance. I can't post links but the T&Cs can be found on the Ticketmaster website. I went to Gift Cards - Terms & Conditions - Gift Cards bought in the UK.

However, having spoken to customer service, they say that these T&Cs don't apply to cards starting 633 - and mine starts with 633.

The T&Cs don't say that it doesn't apply to cards starting 633 though so how can they claim this?

Can I do anything about it? I told the guy on the phone I wanted to take it further and he said I could speak to the manager but he'd only say the same thing - I can't redeem it. So they seem to be adding their own T&Cs to their T&Cs!

Any help appreciated.

InsideInsurance

Go to http://www.ticketmaster.co.uk/legal/gift_cards.html

On it there is a different set of terms for those starting 633

On the card itself, does it give a URL for the terms?

browneyedbazzi

How was the card purchased?

I can purchase a variety of gift cards at a discount through a work benefits scheme - these cards often have different terms and conditions to those for cards bought in store or directly from the retailer. The website I go through to buy the cards has the applicable Ts and Cs for the discounted cards.

wealdroam

dontstopthemusic wrote: »

I have a Ticketmaster Gift Card bought for me in Jan 2013 worth £40.

It's now expired, but the Ticketmaster T&Cs state that I can claim a full redemption of the unused balance. I can't post links but the T&Cs can be found on the Ticketmaster website. I went to Gift Cards - Terms & Conditions - Gift Cards bought in the UK.

However, having spoken to customer service, they say that these T&Cs don't apply to cards starting 633 - and mine starts with 633.

The T&Cs don't say that it doesn't apply to cards starting 633 though so how can they claim this?

Can I do anything about it? I told the guy on the phone I wanted to take it further and he said I could speak to the manager but he'd only say the same thing - I can't redeem it. So they seem to be adding their own T&Cs to their T&Cs!

Any help appreciated.

Are these the T&Cs you have been reading?:

http://www.ticketmaster.co.uk/legal/gift_cards.html?tm_link=giftcards_link3

If so, go right to the bottom and click to expand the section:

Terms and conditions for Gift Cards / account numbers starting 633 only

There you will find:

1.3 Your Card is valid for 12 months from the date of activation.
1.4 It is non-refundable and non-returnable, except in accordance with your legal rights, for example if the Card is faulty or in accordance with clause 5. Refunds can only be made to the purchaser of the Card.
1.5 Your Card has no cash redemption value and cannot be exchanged for cash.

You will also see:

6. CARD EXPIRY
6.1 You have right to redeem your Card for Ticketmaster Products for a period of 12 months from the date of activation.
6.2 You will not be able to use your Card once it has expired or claim a refund of any unused funds.