Vauxhall Dealer Scratched my Car

force_ten

the big thing here is proving that they did this to your car

Service wash is a common thing with many dealers and there are many stories of dealers causing swirl marks on a car during service washes

Google please do not wash my car and you will find mirror hangers, pdf and word documents that you can print off and leave in your car when it goes in for service

can you prove 100% that the dealer caused the swirl marks ?, this would be something that you would need to do if you were going to take this further

Mark_Mark

force_ten wrote: »

the big thing here is proving that they did this to your car

Service wash is a common thing with many dealers and there are many stories of dealers causing swirl marks on a car during service washes

Google please do not wash my car and you will find mirror hangers, pdf and word documents that you can print off and leave in your car when it goes in for service

can you prove 100% that the dealer caused the swirl marks ?, this would be something that you would need to do if you were going to take this further

The OP would have to prove that on the balance of probability the dealer caused the damage not 100%.

Bantex_2

Detailing to this level is not really a goer if the car is being used for day to day transport. I cannot see a new Vauxhall being a show car which is only used in fine weather and usually trailered to events.
It will most likely get it's first few proper scratches within a month or so.

yammyr4

atrixblue.-MFR-. wrote: »

[IMG]https://encrypted-tbn3.gstatic.com/images?q=tbn<img src=http://static.moneysavingexpert.com/images/forum_smilies/angel-smiley-002.gif border=0 alt= title=You are wonderful smilieid=16 class=inlineimg>Nd9GcQybemjVOjuBHe5OkcMBOf5QELyoKzvziDUorg3T1gjQwqNHGgDVw[/IMG] I assume this is what is in your paint work swirl marks?
[IMG]https://encrypted-tbn3.gstatic.com/images?q=tbn<img src=http://static.moneysavingexpert.com/images/forum_smilies/angel-smiley-002.gif border=0 alt= title=You are wonderful smilieid=16 class=inlineimg>Nd9GcQybemjVOjuBHe5OkcMBOf5QELyoKzvziDUorg3T1gjQwqNHGgDVw[/IMG]


If so then these are easily detailed out of paintwork by a detailer paying £700 for this extremely excessive unless they intend on giving you a top show quality finish in every nook and cranny in and outside using high end products and after care.


I also have to ask is how to you wash your car? because, if you use automated car wash places, then this is the results after a few uses, also a single bucket and sponge has the same effect, (read up on multiple bucket stages for home hand wash care of your car to find out what I mean).


they may have washed your car and did this damage and rightly so they should correct it.


but paying £700 to a detailer! I think you need to shop around, because If its just light swirl marks, theyre ripping you off for a mop and buff job that's about £150.00 in a body shop using cutting paste.


if they want to give you a super shine mirror high gloss finish then theres more work involved in doing that but still £700 seems so steep to me I wouldn't even entertain going back to those detailers.

The swirls are not as bad as in your photo, as that is quite severe.


The £700 was what I originally paid to have it corrected which included coatings afterwards. And yes the finish was stunning and like a mirror.

I am fully aware of the two bucket method, but as I don't have the equipment to use this method, I do not undertaking the cleaning myself. Neither would I use a automated car wash or one of the hand car wash stations that pop up all over the place. As stated I enlisted the washing of the car to the detailer who undertook the correction.


I guess the money I spent maybe seems high, but when you have probably the best in the country doing the work on your car, then you pay for what you get. I would not entrust this sort of work to a bodyshop.

yammyr4

force_ten wrote: »

the big thing here is proving that they did this to your car

Service wash is a common thing with many dealers and there are many stories of dealers causing swirl marks on a car during service washes

Google please do not wash my car and you will find mirror hangers, pdf and word documents that you can print off and leave in your car when it goes in for service

can you prove 100% that the dealer caused the swirl marks ?, this would be something that you would need to do if you were going to take this further

This is probably the thing the dealer knows is hard to prove, so are playing 'we can not not see any damage' card.


As stated, no mention of a wash on the service/MOT page on their website. But I did find something mentioned on the service plan pdf when I looked again today. Could this suggest that the wash is part of a service plan only? My service was not part of a service plan.


Thanks

yammyr4

Mark_Mark wrote: »

The OP would have to prove that on the balance of probability the dealer caused the damage not 100%.

The fact the car has been fine for a year and then the one time someone other than my normal car cleaner has washed it and it comes back with swirls on it, do you think that counts as probability?

yammyr4

Bantex wrote: »

Detailing to this level is not really a goer if the car is being used for day to day transport. I cannot see a new Vauxhall being a show car which is only used in fine weather and usually trailered to events.
It will most likely get it's first few proper scratches within a month or so.

You are clearly a Vauxhall hater. Why do you think it could not be a show car?


The car had covered less than 2,500 miles in the first year and was looking great and had no swirls on it, until the dealer got there hands on it. :mad:

atrixblue.-MFR-.

I wouldn't expect that kind of price from a detailer to remove swirls.


A dealer would expect that kind of price to remove swirls.


A small claims judge would not expect that kind of price to remove swirls.


The finish on a brand new car is not show quality, the finish on a brand new car is full of orange peel, and some get dust in the finish.


by choice you've gone beyond that and had a detailer take over maintenance of washing your car and give you a quality mirror finish.


now you've gone beyond that and had him give you a show quality finish which means every imperfection, every swirl mark every minor defect usually present within a new factory paint job is detailed out of the paint work, this type of finish is almost impossible to maintain without having some knowledge and skill to maintain that level of finish.


The dealer is obligated to put you back into the same position and condition your car entered with and that's it, your asking him to pay for a show quality finish you elected to pay that amount of money for.


If you could get a £150 good will from them I would accept it and move on because trying to get a ridiculous amount of cash for swirl removal will be like pulling teeth and he could and would go to court to defend that cost!

Stoke

yammyr4 wrote: »

You are clearly a Vauxhall hater. Why do you think it could not be a show car?


The car had covered less than 2,500 miles in the first year and was looking great and had no swirls on it, until the dealer got there hands on it. :mad:

I can't tell if you're being sarcastic lol. I'd never go to a show to see a Vauxhall. Sorry

The dealer should offer to detail the swirls out. It's really not that hard.

Mark_Mark

atrixblue.-MFR-. wrote: »

I wouldn't expect that kind of price from a detailer to remove swirls.


A dealer would expect that kind of price to remove swirls.


A small claims judge would not expect that kind of price to remove swirls.


The finish on a brand new car is not show quality, the finish on a brand new car is full of orange peel, and some get dust in the finish.


by choice you've gone beyond that and had a detailer take over maintenance of washing your car and give you a quality mirror finish.


now you've gone beyond that and had him give you a show quality finish which means every imperfection, every swirl mark every minor defect usually present within a new factory paint job is detailed out of the paint work, this type of finish is almost impossible to maintain without having some knowledge and skill to maintain that level of finish.


The dealer is obligated to put you back into the same position and condition your car entered with and that's it, your asking him to pay for a show quality finish you elected to pay that amount of money for.


If you could get a £150 good will from them I would accept it and move on because trying to get a ridiculous amount of cash for swirl removal will be like pulling teeth and he could and would go to court to defend that cost!

Your post seems to contradict itself. If it costs £700 to have it put back to the condition it went in. Why should he accept £150?