Natwest letter re PPI claims

Feetee_2

Hi,

I would be grateful for some advice, by my own admission I have not been great with money in the past and took out a series of loans to consolidate debt.

I was sent a letter by Natwest recently regarding PPI which lists 5 loan accounts I have had with the bank since 2002- 2007- they have also enclosed a questionnaire to complete - and after reading the guidance on MSE I am pretty sure I didn't understand the PPI was optional - they ask for the questionnaire to be completed and returned if I feel I have a case - my questions are:

Is it better to do it via this letter or write my own letter (I read somewhere it is better to write separate letters for each claim)

Is it likely to be quicker if I claim via their form?

I have also read that loans more than 6 years old are less likely to suceed - so I am not sure if it is better to claim via their form as it lists the account numbers - I no longer have paperwork for any of these loans.

I am claiming that I didn't understand the PPI was optional - and I didn't feel I had adequate explanation of how my PPI was paid for - and the cost was not explained to me.

Any advice would be very welcome, Thanks, Fee

[Deleted User]

Feetee wrote: »

they ask for the questionnaire to be completed and returned if I feel I have a case

Seems a pretty explicit instruction.

Feetee wrote: »

Is it better to do it via this letter or write my own letter (I read somewhere it is better to write separate letters for each claim)

Fill in the form or write a letter, it makes no difference.

Feetee wrote: »

Is it likely to be quicker if I claim via their form?

No, but use the form regardless.

Feetee wrote: »

I have also read that loans more than 6 years old are less likely to succeed

This is not true unless the Bank no longer have records, - they plainly do.

Feetee wrote: »

so I am not sure if it is better to claim via their form as it lists the account numbers

You can copy the account numbers into a letter, but why would you do this? Fill in the form

Feetee wrote: »

I am claiming that I didn't understand the PPI was optional - and I didn't feel I had adequate explanation of how my PPI was paid for - and the cost was not explained to me.

These are very weak reasons. The cost was very clearly set out in your agreement, as would be the fact that you would be paying each month.

You need to focus on what appears to be a consolidation chain of loans with the PPI added to the loans to attract extra interest.