Ticket help

outofmoney

I know there are 101 posts here and I have tried reading the FAQ but ended totally confused.

We parked in a car Park last week that we always have done. But have now received a 'fine'. It turns out they have changed it from 1 and a half hours to 1 hour.

We have two disabled sons and one has a blue badge but it was issued a few days after the date we parked.

The advice has always been ignore, but seems this is no longer the case. I was not the driver, but am the registered keeper.

So should I write a letter of appeal? And could I mention the Blue Badge?

Guys_Dad

Please read the NEWBIES sticky at the top of the forum.

It took a lot of time and experience to write and lots of people have used its advice successfully. Just read it carefully, come back with what you think you should do and we will help, but we have not the time to do groundhog day for every new thread when the answer is nearly always the same.

da_rule

Have you received a Notice to Keeper (i.e. a letter through the post asking you to name the driver)?

If you have, and providing you are in England or Wales then send the standard appeal letter to the parking company. The letter is contained in the Newbies sticky thread at the top of the forum.

Redx

the BB is not relevant on private land but the EA 2010 is , so mention both if both are relevant by adding the details to the PPC appeal, but DO NOT inply who the driver was and DO NOT give out any driver details either

if you wish, you can scan the BB and attach it to your appeal, but they should cancel this as soon as they know a BB holder is involved, never mind the fact those people are protected under the EA 2010

Stroma

It would be helpful if you named the parking company and the retailer . Sounds like a parking eye and Aldi stunt to me

outofmoney

Yes Parking Eye and was Farmfoods.

I am planning on re reading the sticky, but it is quite long and quite complicated.

Redx

complain to the retailer and show them shopping receipts etc , mention you have 2 sonds who were with you and are protected under the EA 2010 law and insist they get Parking Eye to cancel the parking charge

as well as this, use the template letter in the sticky thread and mention the BB and the EA 2010 too, insisting PE cancel the charge , send it from the post office with free certificate of posting unless you use their website to appeal it , in which case avoid implying or naming the driver

da_rule

outofmoney wrote: »

I didn't actually go in the shop. I always have done before but noticed the change in time when we returned to the car so just left. The shop lost our custom because of this change!

Well they will only know you didn't go in if you tell them that. If you're a regular customer and you remind them of this they may not want to risk losing you.

outofmoney

I have read the sticky but still confused.

We have use the car park a number of times. It has always been 90 minutes. Since our last use it has been reduced to 60 minutes. We did not notice since we were too busy dealing with the children and their safety.

It had taken us a while to park as the first two bays we tried were full of broken glass. The third also had some but not as much. Making sure the children avoided it was our priority. The sign on glancing as we entered the car park, looked no different, so we had no reason to think there had been any change.

Do I write all this info into the first 'soft appeal' or just tell them I am appealing the charge?

Just remembered the advise above to use the letter from the sticky. Sorry, it is hard to concentrate when you have an Autistic children flapping about and interrupting every 5 minutes.

da_rule

You could include it, they may pay attention to it (unlikely as very few PPC's actually read the appeals, they just reject). Make sure you include all of the other points on the suggested appeal template from the Newbies sticky.

Just a note that POPLA will not consider this extra point as it is mitigation.

outofmoney

What extra point will POLPLA not consider? The fact that the time was changed?