Screen Fault on TV

Groovy_Gran_2

Our 32" Smart TV has developed a screen fault (shadow) and am advised that I have to make a round trip of 70 miles or pay £60 collection fee for it to be repaired, even though the TV was purchased from a large high street retailer in October 2013. The Store Manager advised that as a 'goodwill gesture' he would pay our fuel cost. Sadly, my response to that comment was not good due to my frustration.
Surely, this is incorrect during the 12 month warranty period?!


I have contacted Head Office, as yet no response, also contacted Trading Standards, again no response. What now please?

cattie

Who is the retailer, as this might help people who might have dealt with this store before to give you advice?

frugal_mike

The Sale of Goods Act states that if the fault is inherent then the retailer has to cover all costs in offering a remedy. Since it is within the first 6 months since purchase it is up to the retailer to prove the fault is not inherent.

Refunding your fuel costs is certainly not a good-will gesture, its what they are required to do. Perhaps arranging a courier to collect it would be more convenient though (again at their cost if the fault is inherent).

Groovy_Gran_2

Samsung TV bought from Currys Store. Was told if it was over 32" it would have automatically been picked up and repaired - unbelievable....!!

vyle

TBH that is a pretty standard situation with most retailers AFAIK. The logic is that if you were happy to travel out to buy it, then travelling out to return it is not an unreasonable expectation.

As someone else said, under the SOGA, (Assuming you're using that and NOT the warranty. they're not interchangeable, of course) they're obliged to cover all costs of remedying the situation -- your fuel cost being one of them.

HOWEVER

They also have the choice to select a remedy that is not disproportionately costly. Sending out a van, and people to collect it, and alter delivery routes could prove more expensive than paying your petrol, so they do have the right to decide.

How far do you have to travel?

Poppie68

Would it not just be easier and quicker to deliver it yourself, you will not be out of pocket if they are refunding your fuel costs and alot less stressful...

Groovy_Gran_2

Unfortunately, I am not prepared to do a 70 mile round trip to have it repaired at the 'nearest' Samsung service centre. Surely, I should just return it to Currys and they arrange for it to be transported that distance. I don't believe this is unreasonable?!?!


Am I correct in this assumption?

frugal_mike

Groovy_Gran wrote: »

Unfortunately, I am not prepared to do a 70 mile round trip to have it repaired at the 'nearest' Samsung service centre. Surely, I should just return it to Currys and they arrange for it to be transported that distance. I don't believe this is unreasonable?!?!


Am I correct in this assumption?

I had assumed that the 70 mile round trip was to get to your nearest store, not to the service centre. Take it to Curry's, what they do with it from there is up to them.

Esqui

The store should be able to do it.


Have you spoken to the service centre directly? Our local one used to do a free courier service, even though Samsung themselves said we'd have to take it in.

Groovy_Gran_2

It was the service centre and their repairer (contractor) who said I had to take it myself or pay £60 collection fee, having spoken to them both.


Apparently, if it had been OVER 32" TV they would have picked it up without any problem.....!!!


Think if I just take it back to the Currys Store where I bought it, then they won't do anything anyway....


One thing for certain, I won't be purchasing ANYTHING from Currys again.

harrys_dad

Your contract is with the retailer (Currys) not the manufacturer (Samsung). Take the tv back to Currys who will have to get it to Samsung.