FOS to start charging Barclaycard and Experian £5,000 per case for fly-tipping ?

magpiecottage

If you go to FOS they will dismiss it without considering its merits on the grounds that the redres is adequate - or that the compalint is friviolous and vexatious.

VictimOfImpersonation

Yes I am suggesting exactly that banks are universally dumping massive volumes onto FOS.

Of course it is not decided by low level Customer relations staff except to order. When you used the term 'lazy' (I didn't) did you mean 'low level' ?

Who are you to say that I am in no way entitled to an explanation please?

The idiots at Barclaycard issued a card in my name to a fraudster who was utterly incapable of identifying himself as me but simply told them my name and address. Nothing esle on the application was remotely correct. And Experian told Barclaycard they had no quibble with the application data either so the fraudster got his card and blew it all in a few days with no-one the wiser for nearly two months. And who discovered it only when Barclaycard sent a letter that said they were charging an over limit fee? Me! Had I been one of their favorite sort of punters who got charged overlimit fees and late fees habitually I might never have noticed it!

Both Barclaycard and Experian have been collecting reams of consistent data on me for decades. Apparently what that means in 2014 is that if anyone provides a bag full of lies as an application in my name, it will be processed just fine because it must be me on an off day who is applying, because I am such a good credit risk and because the computer says with good credit risk applicants it is a gamble very much worth taking because the chances are I have simply changed my date of birth, employment record, time at address, account holder name on my current bank account with another bank etc. (just to name a few of the spurious non-matchable bits of data these two unfit organisations accepted as gospel).

And you say I am in no way entitled to an explanation?

Will you at least explain your assertion for those who might still be confused, please?

Magpiecottage butt out please. You couldn't hold a candle to my ability to make a complaint stick based on upholding proper industry principles and practice. You need to understand the meaning of the word vexatious before you use it so stupidly. In any event why would I even bother with FOS ? I already said they are not the place for this and that is all the more reason why I am correct in publishing the fact that banks are fly-tipping cases at FOS door.

FCA is where this stuff really rings bells.

Thrugelmir

Both Barclaycard and Experian have been collecting reams of consistent data on me for decades

They must be pretty bored with the repetitive incessant rants by now.

Why don't give up using credit. Be a lot less stressful.

BMN

No I just used the term "lazy" because that's what I thought you were trying to suggest when you said they couldn't care less and they would prefer to just move your complaint to the final response stage.

I agree that it would be nice for them to give you an explanation.
But the fact is you are not entitled to any explanation. I'm assuming the issues with the fraudster have been resolved - perhaps it's time to move on?

CKhalvashi

The way I see it, is that Barclaycard have made you an offer, you've refused it, and the only option here is to go to FOS, which may or may not get you your own way.

CK

VictimOfImpersonation

They might be bored Thrugelmir, and I seriously couldn't give a toss, but there will be plenty of material left by me for future customers to Google for posterity and to learn about Barclaycard and Experian's reckless attitude to customers' personal data protection.

James Jones got so bored lately that he now has up to four named key-tappers writing his posts on MSE as "Experian Company Representative" - perhaps he gets more feel-good factor out of his Twitter account.

Of course the issues with the fraudster haven't been resolved BMN! He or she has been still out there for another three or four months doing the same old thing to you or some other sucker! I have been given no assurance by either Barclaycard or Experian that any action to stop it happening or even to discover where it is likely to have happened has been taken. That is especially the case with Experian who are vehement that it is not their job to check accuracy of personal data they obtain and retain and regurgitate, even in this case where they were contracted to provide a live link service feeding Barclaycard's automated online application decision making software. Experian confirmed to Barclaycard that they positively ID'd me from the application data and thereby or therewith provided the necessary reassurance that it was an acceptable risk for Barclaycard to issue a new card account.

The CCTV footage of the fraudulent cash withdrawals and retail purchases will have long since been deleted unseen because the bank does not investigate nor involve police. They don't pay. Retailers pay for purchases I think. With fraudulent ATM cash withdrawals we all pay in arbitrarily inflated bank charges and interest rates (if indeed we are the sort to incur such - I am not but I feel for those that have little choice in the matter).

Nope CK, you see it wrong. I haven't refused an offer. No offer was made. I didn't seek any compensation. I sought an explanation and spent time on the phone two months ago pressing the point of requiring it. I was given all sorts of snippets that no average complainant would be given which is partly how I know so much about the failings of these two companies. I was promised it was all being taken seriously and that extensive investigation would occur. Then last week I was just randomly credited with £25 on one of my existing accounts where my daughter is the only active cardholder and dumped at the door of FOS!

And wrong again, my options are several and complaining to FOS is not the most likely or appropriate - not least because triggering a £500 FOS case investigation fee is just water off a duck's back to companies like these. Might be better to try to get ICO to make their presence felt using the law, or to get FCA to get their heads around the ridiculousness of what goes on and start sniffing around.

But you might also have to endure more here - I will move on when it suits me or when MSE sees fit to pull the rug from under.

meer53

Oh dear......

VictimOfImpersonation

Yes, oh dear ...

If you hadn't twigged, people, the suggestion that the industry has cleaned up its act is false. The same culture pervades because in the main the same people are in positions of influence (probably promoted after heads rolled at the top) and the same people are sarcasticly and and arrogantly pressing their couldn't care less agendae.

Oh dear oh dear ...