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Shop & Scan

edited 30 November -1 at 1:00AM in Freebies (no spend required)
651 replies 189.4K views
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  • sarah1972sarah1972 Forumite, Board Guide
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    grunnie wrote: »
    How long do they take to answer emails as I have changed my computer and now on Windows 8.1 and that doesn't seem compatible with their system

    I usually get a reply within 24 hours but to be honest it's probably better calling them.
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  • grunniegrunnie Forumite
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    I have given up doing shop and scan after many years 10+ at least and phoned them to let them know. I was told I would get a jiffy bag to return the clicker etc and am still waiting. Yesterday I got a quite sharp email from them to say hurry up and return our clicker which you don't get to keep!!. I replied that I had not received a jiffy bag as promised. Today I got a very aggressive phone call ( it was a taped message ) demanding the clicker to be sent back and says to press 1 if I wanted to speak to a person. I did this and was cut off. I then phoned them and they are sending out another jiffy bag.What a way to treat someone who has been a loyal shop and scan shopper for years.Politeness costs nothing and if they are reading this then please listen to your taped message and rerecord it in a nicer manner.
  • AesopAesop Forumite
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    grunnie wrote: »
    How long do they take to answer emails as I have changed my computer and now on Windows 8.1 and that doesn't seem compatible with their system

    I use the app

    https://www.shopandscan.com/html/desktopapp.htm
    Make upto £10 a day - September 2020 £106.56

    Make upto £10 a day - best thread ever. :A

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  • edited 12 September 2014 at 9:26PM
    compmad1compmad1 Forumite
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    edited 12 September 2014 at 9:26PM
    littlewren wrote: »
    I was on the Food Diary panel every few months, filling out the paper booklet, up until about 6 months ago. I then didn't receive one so I gave them a call and it appears they don't need me to do that diary anymore now......because of my age :(:(

    How old are you? Don't say if it's too personal.
  • CharleyYpresCharleyYpres Forumite
    305 posts
    100 Posts
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    I got my first voucher from these, and it is a nice little service, but good grief they give you hassle if you don't submit! So many phone calls and emails and things through the post because I forgot to submit one food shop!
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  • Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.
  • grunniegrunnie Forumite
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    I got my first voucher from these, and it is a nice little service, but good grief they give you hassle if you don't submit! So many phone calls and emails and things through the post because I forgot to submit one food shop!
    If you think that is hassle wait till you give up and try to return the clicker and flex. To date 3 emails 2 postcards and 4 phone calls from them and a similar number of phone calls to them and I am still waiting for a prepaid jiffy bag to return the items.
  • littlewrenlittlewren Forumite
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    compmad1 wrote: »
    How old are you? Don't say if it's too personal.


    I'm 47..............had to put in the dots as the message was too short to post otherwise lol
    Money, money, money, must be funny, in the rich man's World!
  • compmad1compmad1 Forumite
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    littlewren wrote: »
    I'm 47..............had to put in the dots as the message was too short to post otherwise lol

    Thanks. I'll soon be given the sack then!
  • ciderboy2009ciderboy2009 Forumite
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    Has anyone been able to transmit their barcodes this morning?
    I've tried via the desktop app and through my browser but no joy.
  • Has anyone been able to transmit their barcodes this morning?
    I've tried via the desktop app and through my browser but no joy.

    No I haven't either, glad it's not just me, it's been driving me mad.
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