HELP please

fishingcinema

to cut a long story short moved into property sep 06 phoned southern elec to get a pre pay electric meter fitted they arranged this then asked me if i wanted them to supply my gas i asked what are your prices reply i dont know i said no thanks but send me a leaflet and ill have a look and get back to you

well ill be blown a bill from southern elec in december for gas mmmmmm
phoned them up to sort it out got told this never should have happened sorry ect ect phoned british gas to inform them of error and asked them to come fit me a pre pay meter only to be told oh no cant do that till southern elec send you back over to us

wich took till feb 07 after hundrend of letters and phone calls and contacting energy watch

then i get a bill from bg for over £200 so i ring them up and say there is no way i can afford this can i pay you some each month yes sure agreed £8 pm
we will send u a payment card and arranged a pre pay meter to be fitted so i wait in all day on arranged date no one shows so i phone them up so sorry we will arange another date anyway after 3 no shows i phone them to see what they are playing at and in the mean time i get another bill for £250+ and another letter saying i cant join easy scheme payment till i settle bill i didnt want to join a scheme so on the phone again explaned situiation and the agreed £8pm oh no we would not have agreed that and to fit a pre pay meter so i give them the ladys name but they could not get through so i phone back and shes not even in that day they then say that they will fit a pre pay and add the debt to the meter wich i say no way as my freind did this and bg ended up owing her ££££££ wich u gessed she never got back so i get in contact with a solicitor what a waste of legal aid i felt as i just got told ring bg so i wrote to the head of bg and i think a man called sam laidlaw
Centrica plc and something to do with bg got a letter back from his secretary saying sorry this should not have happened and someone from bg will be in contact 4 weeks later someone rings i explain situiation and he is very unhelpful when i ask if he is a manager he replies well i said well are u he says no so how can he help me he cant i have written god nows how many letters spent hundreds on my mobile as dont have homephone and they convinently always put you on hold and got no where all i have received is threatening letters of disconection with 2 kids under 2 and letters threatening police and bg to turn up to fit a pre pay meter and charge me £500 for doing so all i have been trying to do since dec 06 is get this sorted all i have acheived is £600 debt:mad: also i contacted energy ombudsman who told me they could not help any suggestions anyone

sorry not such a short story lol

please help or do u think im stuffed

tripled

To my knowledge BG won't let you have two payment plans on one account, ie in your instance you can't have a meter and a payment card. It is one or the other I'm afraid. Also at £8 per month it would take nearly three years to pay the debt back, again something BG wouldn't accept. The original agent advised you incorrectly.

I'd suggest you agree to have the debt on the prepayment meter and have it fitted. Keep a record of how much you pay towards the debt, you will then know once it has been repaid and can make sure BG don't end up owing you ££££££.

Whilst you are sorting this out, can I suggest you start paying what you can afford to stop the debt accumulating further? Also you may be entitled to compensation for the missed appointments which can be credited to your account to help bring down the balance.