We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
John Lewis won't repair or replace my new TV
Comments
-
I'm shocked at all this! I have always thought John Lewis was one of the few companies that stood out for their excellent customer service. Doesn't seem to be the case here.0
-
I'm shocked at all this! I have always thought John Lewis was one of the few companies that stood out for their excellent customer service. Doesn't seem to be the case here.
Really?
Based on:
One customer who had a bit of a battle but received a replacement TV.
Another customer who is getting irate because his (non-guaranteed) delivery hasn't been made within the anticipated timescale and because they haven't called back as promptly as he would like.
Two customers who were/are unhappy, one of whom has had a satisfactory resolution.
What about the positive stories re JL customer service? Like mine. First post here was about an out of warranty breakdown of a tumble-dryer. JL were fantastic, polite, helpful and paid for the repair in full.
The company's profits show they must be doing something right!0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.6K Banking & Borrowing
- 254.5K Reduce Debt & Boost Income
- 455.5K Spending & Discounts
- 247.5K Work, Benefits & Business
- 604.3K Mortgages, Homes & Bills
- 178.5K Life & Family
- 261.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards