Early final bill from npower

MarcoM

Hi,

On the 26th of February OVO took over my supply from npower.
I gave meter readings to ovo and I was told that they would then within a few weeks provide readings to npower for a final bill.

Now npower have raised a new bill on the 4th of March with estimated readings for the 25th of February.
Has anyone had the same problem with them?
Ovo tell me they should have waited for the readings rather than issue a bill.

Thanks

somethingcorporate

If only it were that easy!

It took about a dozen calls, emails etc to nPower to get them to do that. They had to wait for a D300 flow from the new supplier which took over 7 months to get and process when I left nPower. An absolute shocker of a company.

nPower

MarcoM wrote: »

Hi,

On the 26th of February OVO took over my supply from npower.
I gave meter readings to ovo and I was told that they would then within a few weeks provide readings to npower for a final bill.

Now npower have raised a new bill on the 4th of March with estimated readings for the 25th of February.
Has anyone had the same problem with them?
Ovo tell me they should have waited for the readings rather than issue a bill.

Thanks

Hello MarcoM,

Thank you for your post.

I can look into your account and see if the readings have been received from your new supplier and get the final bill amended accordingly.

If you would like to take me up on this offer please send your details to the email address on my profile page.

Thanks

Carmel