Laptop Help!

samancam

Hi don't know if this is in the correct section but just after abit of advice

In Dec 2012 my mum bought my younger brother an Asus laptop from Argos which was £290.
Then in middle of the year the screen and battery went on it, we spoke to Asus who gave us the details for the repairers, they then got back to us and said that the battery would be repaired under warranty but we had to pay for the screen which was about £135, we did pay this just so that my brother could get the laptop back.
They only give a 90 day warranty on repairs an the 12mth warranty has now expired but again the screen stopped working about 6wks ago, it's just blank and won't show anything, I have been in contact with Asus themselves who have told me that there isn't anything that they can do apart from bring it in for a chargeable repair but surely the laptop should be lasting for longer than 13/14mths!

Just wondering if anyone knew what else I can do, I have told asus that this isn't the last that they will hear about it and don't know if I can take it to trading standard or something similar coz I'm pretty sure they say that an item should be of satisfactory quality and fit for purpose.

Any help is much appreciated

Thanks

Knarf44

Why didn't you just return the faulty product to Argos? It was their responsibility to repair/exchange or refund during their warranty period.

samancam

I did go to Argos originally and they have different policies with different companies and with Asus you had to ring them with the details, they gave u a case number that you needed to put in on a form and then they arranged for it to be collected via courier and sent to be repaired

closed

why wasn't the screen repaired under warranty for free if it was less than 12 months old.

does the machine power up, does an external monitor or tv work

sparkyspark

Faulty Laptop Your Rights http://whatconsumer.co.uk/faulty-laptop-rights/

Your basic warranty/Your statutory rights http://whatconsumer.co.uk/extended-warranties/

samancam

closed wrote: »

why wasn't the screen repaired under warranty for free if it was less than 12 months old.

does the machine power up, does an external monitor or tv work

They stated that it was self inflicted damage to the screen. The laptop at the time was kept under my step dads bed away from the kids who have all swore blind that they didn't touch it and as we couldn't confirm otherwise he just paid for it to be repaired.
The laptop will power up but screen is just blank and doesn't display anything, don't have an external monitor to try as myself an sister just have laptops also and we haven't tried a tv

Thanks

samancam

sparkyspark wrote: »

Faulty Laptop Your Rights


Thank you, I will try and get a phone number for Asus and ring and speak to them as they don't seem to be much use on the emails

Thanks

Knarf44

But Asus aren't obliged to offer a free repair. I 'm guessing that despite the inadmission of guilt, the original screen broke because either the laptop was dropped, trodden on or ? An experienced techie would recognise signs of these traumas which is why the original screen replacement was charged.

My point is that the faulty replacement screen is probably not a sign of Asus build quality which is actually amongst the best amongst budget laptops, but perhaps simply as a result of some other damage caused by the original incident or could also be something like the screen connector having worked loose.

It would be difficult to prove without an independent engineers report. The Asus techie company will no doubt want to charge for another replacement screen.

sparkyspark

samancam wrote: »

sparkyspark wrote: »

Faulty Laptop Your Rights
Thank you, I will try and get a phone number for Asus and ring and speak to them as they don't seem to be much use on the emails, Thanks

Read both links fully about Your statutory rights and I quote: "Whatever happens, whenever it happens, and whatever remedy you choose, your first and only port of call should be the retailer".

In this case it's Argos, not Asus. Quote again "The important point about warranties is that they should never seek to replace or take precedence over your statutory rights under the Sale of Goods Act, and even after your warranty has run out, you will still be protected by these rights which can run for up to 6 years after purchase."

samancam

Knarf44 wrote: »

But Asus aren't obliged to offer a free repair. I 'm guessing that despite the inadmission of guilt, the original screen broke because either the laptop was dropped, trodden on or ? An experienced techie would recognise signs of these traumas which is why the original screen replacement was charged.

My point is that the faulty replacement screen is probably not a sign of Asus build quality which is actually amongst the best amongst budget laptops, but perhaps simply as a result of some other damage caused by the original incident or could also be something like the screen connector having worked loose.

It would be difficult to prove without an independent engineers report. The Asus techie company will no doubt want to charge for another replacement screen.

This is why we ended up paying for it in the end because we couldn't prove that one of the kids hadnt got hold of it and damaged it but now for the screen to go again 6mths later and I know 100% that this isnt damage caused by ourselves then this must surely be a problem with the quality of the laptop or replacement screen that was put in, so we have spent nearly 450 in total on a laptop that isn't fit for purpose!

samancam

sparkyspark wrote: »

samancam wrote: »

Read both links fully about Your statutory rights and I quote: "Whatever happens, whenever it happens, and whatever remedy you choose, your first and only port of call should be the retailer".

In this case it's Argos, not Asus. Quote again "The important point about warranties is that they should never seek to replace or take precedence over your statutory rights under the Sale of Goods Act, and even after your warranty has run out, you will still be protected by these rights which can run for up to 6 years after purchase."

I will go into Argos tomorrow while I'm off work and see what they say

Thanks for all your advice