How do you find when FTTC is available when exchange is active?

jaydeeuk1

Our local exchange has FTTC (Belper). Fibre is available at de56 1qa but not at our office postcode of de56 0rn according to Samknows. Just says fibre is available in some areas.

However I can't find any information to say whether will de56 0rn will ever get fibre. How/where can I find this info? BT haven't a clue when I rang. Our internet is about 1mbps and drops out 20 times a day so extremely difficult running a business that relies on internet.

Uxb

In short you cannot.
Your cabinet has clearly not been enabled although the exchange has
The definitive statement as to what your line can do and what services are available is by putting your number into this link from BT
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
It also tells you which cabinet you are connected to
if it does not say anything about a cabinet then you are on an exchange only line (unlikely)

You cabinet may be being/due to be upgraded as part of the gov funded BDUK improvement to rural broadband
Or you might be in the last 10% too difficult to improve which are going to be left by the wayside.
The data is not available to anyone as to when individual post codes or cabinets are going to be upgraded as part of the program.
Some councils have published a map which may show to some extent the likely areas of improvement but how accurate these are, are they subject to revision and when it might happen is less certain.

Edit
There is no point in ringing "BT" - you are contacting BT Retail - and they know nothing
BT Openreach are the network operator doing the upgrades and they only deal with ISP's and not the general public.

jaydeeuk1

Thanks for that, had a feeling that would be the answer.

Our building is metal framed with no phone signal inside, full strength outside, so use of 3g/4g modems isn't really an option... legally at least. Don't fancy forking out for a leased line either.

Uxb

Some people in remote rural areas who know they are going to be left as the last 10% are looking into or are getting Satellite broadband.

I know nothing about it so will leave others on this forum more knowledgeable to comment....I'd guess at relatively expensive, high latency and subject to more congestion at peak times.
Best of luck

PS often rural areas/properties are a long way from the cabinet so remote properties will not really get a superfast service even if the cabinet is upgraded....It all depends on the luck of the draw where the cabinet was dumped in the 1950's when the network was being laid out compared to where the majority of the houses are now.
Very rural cabinets on a remote country roadside are a nightmare to upgrade as the fibre twin cab' alongside them needs a decent power supply.....which is next to near impossible to obtain at an economic price in many cases.

jaydeeuk1

I'm not massively rural... If you look on google maps the office lies bang on the A6 - a major road - between Derby and Belper, and on a new housing estate (<5 years), so you would have imagined our cabinet be pretty new too, but its a bit frustrating not being able to contact anyone to get an answer either way.