Canada Square Operations

Britboy63

Hi folks

Sorry to bother you all, I had a PPI Refund last year from EGG/ Canada Square Operations.

They refunded £4583.20 I had to pay a Claims Mgt company £1700 for their part - I know silly of me.

They stated in their letter If i accepted they would not enter in to any further correspondence with me and the matter would be closed.

Two months later they wrote saying they had made a mistake in their offer as I had made a claim on the account 7 years previously and they had over paid my claim by £2583,29 they demanded it returned at once.

I wrote to them stating that I was not in a position to return this money as half had gone to a claims management company, and I was in overwhelming financial hardship and was in arrangments with my creditors and had no money, I believed they had made a mistake and they should carry the can for it.

Thomas Eggar solicitors have now written instructed from EGG-CANADA SQUARE OPERATIONS TO RECOVER THE MONEY, Egg have never responded. They are now going to take me to court and add interest and court charges. Guys, this is not my fault it has taken EGG three years to pay me and they said they had reviewed and investigated my claim thoroughly before making the offer.

Now I'm in the cart please can someone help.

Thanks

Stephen :mad:

sun73

It seems they are trying to bully you into repaying the money, however, its their error, they are supposed to check if you ever made a claim on the policy and like you mention you signed the acceptance form based on their assessment of your complaint. It might help if you contact the FOS to get some advice.

-taff

It would help if you had something that stated you accepted the payment in full and final conclusion of your complant.

Really, you need a solicitors advice, or contact the CAB