Negative Amex Rewards Points

nzpod

Hi all,

I recently signed up for the Amex Gold to make a big purchase and get the extra reward points bonus for signing up.

I have since had to return the item as it was faulty. This has now put me in to negative reward point balance. I used the points to get an Amazon voucher.

I bought a replacement item on another credit card.

I intend cancelling the card soon as I only got it for the bonus.

What do I do? I am out of the bonus period so I will have to spend a LOT on the card to make it up.

When i cancel do you think they will ask me to repay the vouchers?

Cheers

reclusive46

nzpod wrote: »

Hi all,

I recently signed up for the Amex Gold to make a big purchase and get the extra reward points bonus for signing up.

I have since had to return the item as it was faulty. This has now put me in to negative reward point balance. I used the points to get an Amazon voucher.

I bought a replacement item on another credit card.

I intend cancelling the card soon as I only got it for the bonus.

What do I do? I am out of the bonus period so I will have to spend a LOT on the card to make it up.

When i cancel do you think they will ask me to repay the vouchers?

Cheers

I believe that the charge is something like 1.25p per point that you have to pay back.

ffacoffipawb

reclusive46 wrote: »

I believe that the charge is something like 1.25p per point that you have to pay back.

In that case, he keeps it open and never uses it, or just a nominal transaction every year to keep it open?

reclusive46

ffacoffipawb wrote: »

In that case, he keeps it open and never uses it, or just a nominal transaction every year to keep it open?

The gold has a £125 annual fee after the first year though, thats the problem.

zerog

If you are saying that the 20000 points bonus was debited when you refunded that particular item, then just spend up to £2000 again and ask for the bonus to be manually credited - which will bring you back to approx 0 points.

nzpod

zerog wrote: »

If you are saying that the 20000 points bonus was debited when you refunded that particular item, then just spend up to £2000 again and ask for the bonus to be manually credited - which will bring you back to approx 0 points.

They didn't put the bonus back on the account. I am -4000ish because the spend was charged in Ireland (transacted in GBP) so it technically was an overseas spend.

So I have to now spend about 4000GBP locally which is MENTAL.

I have had a pretty through look through the T and C and there is nothing there about closing account and negative reward points. Anyone have any ideas? I am happy to pay 1.25pence per point but really there is nothing in the terms about this.

THanks

zerog

You need to ask them to put the bonus back

nzpod

why would i do that? It will just make my position worse...

iAMaLONDONER

nzpod wrote: »

why would i do that? It will just make my position worse...

Maybe ask CS? Or do so through a pseudonym twitter account?

nzpod

I did via their email, they said I had to spend but I did not push the T and Cs not stating anything.

Thanks though

zerog

I don't understand what you are trying to say.

Once you have spent £2000, then you are entitled to the 20000 points.

You spent £2000 which earned double points, i.e. 4000 points, plus the 20000 bonus = 24000 points.

Then you used 20000 points for a voucher, leaving 4000 points.

Then you refunded the £2000 transaction, resulting in 24000 points being deducted. This leaves you with -20000 points. Your current spend is now £0, and you need to spend £2000 to earn the bonus.

Now if you spend £2000 earning single points, you will get 2000 points plus the 20000 bonus. This is a total of 22000. Added to your current balance of -20000, this leaves you with 2000.

I cannot see where spending £4000 comes into it