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Help needed regarding 2h20m call that I didn't make (T-mobile)
afm_2
Posts: 698 Forumite
Hi!
I really need some advice with the following:
Yesterday, I called my mother twice (she lives abroad). First call was about 1 minute and the second for about 3 or 4 minutes. Today I checked my T-mobile account to find the following:
18:32:35 International & Premium Calls 00:06:59 £4.16
16:23:12 International & Premium Calls 02:09:23 £48.82
16:16:25 International & Premium Calls 00:00:42 £0.00
I was shocked!!! I thought "There must be a mistake" and called t-mobile. The lady on the other end was very unhelpful just saying that possibly I didn't noticed that I had spoken for that long. Really?!?
I hung up and checked the bill again.
First, I didn't make any calls at 18:32. I was at home cooking, after speaking with my parents on Skype. It is absolutely impossible that I made that call.
Second, adding the duration of the second call to the time that it started, it gives me an end time of 18:32:35.
18:32:35 is exactly the time at which the third call started. Obviously, it's impossible for me to turn off a call and start another one in the same second.
And to add to this, there's no chance that my mobile phone's battery would last for that long.
Thus, I don't know what to do. I don't feel I should pay this and I feel that T-Mobile should do more.
I called T-Mobile a second time and said that I wanted to complain. The gentleman on the other side said he would request a recalculation but that I needed to pay this bill first and then call back, at which time they would look into this and do a recalculation. I am with the feeling that they just want me to pay the bill and then they will tell me bog off.
Any ideas on what to do?
Thank you!
I really need some advice with the following:
Yesterday, I called my mother twice (she lives abroad). First call was about 1 minute and the second for about 3 or 4 minutes. Today I checked my T-mobile account to find the following:
18:32:35 International & Premium Calls 00:06:59 £4.16
16:23:12 International & Premium Calls 02:09:23 £48.82
16:16:25 International & Premium Calls 00:00:42 £0.00
I was shocked!!! I thought "There must be a mistake" and called t-mobile. The lady on the other end was very unhelpful just saying that possibly I didn't noticed that I had spoken for that long. Really?!?
I hung up and checked the bill again.
First, I didn't make any calls at 18:32. I was at home cooking, after speaking with my parents on Skype. It is absolutely impossible that I made that call.
Second, adding the duration of the second call to the time that it started, it gives me an end time of 18:32:35.
18:32:35 is exactly the time at which the third call started. Obviously, it's impossible for me to turn off a call and start another one in the same second.
And to add to this, there's no chance that my mobile phone's battery would last for that long.
Thus, I don't know what to do. I don't feel I should pay this and I feel that T-Mobile should do more.
I called T-Mobile a second time and said that I wanted to complain. The gentleman on the other side said he would request a recalculation but that I needed to pay this bill first and then call back, at which time they would look into this and do a recalculation. I am with the feeling that they just want me to pay the bill and then they will tell me bog off.
Any ideas on what to do?
Thank you!
Goal: Win a car (or cash to buy one 
)! -- Haha goal from when I was a student. Never actually won this but got a good job instead.
What I achieved:
Car paid in full straightaway.
Two properties fully paid. Wohhoooo!
)! -- Haha goal from when I was a student. Never actually won this but got a good job instead.What I achieved:
Car paid in full straightaway.
Two properties fully paid. Wohhoooo!
0
Comments
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What does the call logger on your handset say?No free lunch, and no free laptop
0 -
It says that there was a call at 16:23 but there is no call at 18:32.Goal: Win a car (or cash to buy one)! -- Haha goal from when I was a student. Never actually won this but got a good job instead.
What I achieved:
Car paid in full straightaway.
Two properties fully paid. Wohhoooo!0 -
Just checked and it's 136minutes
that's not possible. I am absolutely certain that I turned the call off! I only spoke for 2 minutes.
How can there be a call at 18.30 if I didn't make it? Any ideas?
Thank you.Goal: Win a car (or cash to buy one)! -- Haha goal from when I was a student. Never actually won this but got a good job instead.
What I achieved:
Car paid in full straightaway.
Two properties fully paid. Wohhoooo!0 -
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