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Capita and "Reputational Damage"

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trisontana
trisontana Posts: 9,472 Forumite
First Post Combo Breaker First Anniversary
edited 28 February 2014 at 2:22PM in Parking tickets, fines & parking
There is a report in today's Times about they way Capita help companies to repair their reputation and good name after negative comments on social media. To quote Capita's new boss:-

Digital communications is changing the way companies do business and interact with companies. Negative comments on a bad customer service experience trending on Twitter can do enormous damage. We are helping with web monitoring to see what people are saying on social media and addressing that.

I wonder if any of those companies hired by Capita employ Parking Eye (part of Capita) and are suffering because of that? Two companies come to mind - ALDI and The Range.
What part of "A whop bop-a-lu a whop bam boo" don't you understand?

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  • kirkbyinfurnesslad_2
    kirkbyinfurnesslad_2 Posts: 2,340 Forumite
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    The range has simply put its head in the sand over its poor image

    Trouble is, its cheap so will always attract people
    Proud to be a member of the Anti Enforcement Hobbyist Gang.:D:T
  • Stroma
    Stroma Posts: 7,971 Forumite
    Uniform Washer
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    I wonder if capita will try and repair the reputation of parking eye ? ;)
    When posting a parking issue on MSE do not reveal any information that may enable PPCs to identify you. They DO monitor the forum.
    We don't need the following to help you.
    Name, Address, PCN Number, Exact Date Of Incident, Date On Invoice, Reg Number, Vehicle Picture, The Time You Entered & Left Car Park, Or The Amount of Time You Overstayed.
    :beer: Anti Enforcement Hobbyist Member :beer:
  • The_Deep
    The_Deep Posts: 16,830 Forumite
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    One of their companies, TVL is up there with Ryanair. In fact, I am sending them an LBC today for threatening behaviour and harassment.
    You never know how far you can go until you go too far.
  • esmerobbo
    esmerobbo Posts: 4,979 Forumite
    First Post First Anniversary
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    I think they need to start on their own reputation! :D
  • kirkbyinfurnesslad_2
    kirkbyinfurnesslad_2 Posts: 2,340 Forumite
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    The_Deep wrote: »
    One of their companies, TVL is up there with Ryanair. In fact, I am sending them an LBC today for threatening behaviour and harassment.

    Ryan air are just vile
    Proud to be a member of the Anti Enforcement Hobbyist Gang.:D:T
This discussion has been closed.
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