How do i Cancel a transfer

Giraffe76

Hi all,

Im in the first 7 days of my transfer from my current energy supplier to a new one,since i start the transfer ive done alot of research on the new company and wish to cancel the transfer.

How best is it to go about cancelling this transfer?

Kind Regards Mark

Bluebirdman_of_Alcathays

Giraffe76 wrote: »

Hi all,

Im in the first 7 days of my transfer from my current energy supplier to a new one,since i start the transfer ive done alot of research on the new company and wish to cancel the transfer.

How best is it to go about cancelling this transfer?

Kind Regards Mark

Phone the new supplier, and say as you're still in your cooling off period you wish to cancel the transfer.

May I ask who, and why?

Giraffe76

The new supplier would be First Utility,about 95% of the reviews ive seen of them say not to go anywhere near them,besides the next best option was only about 3 pounds extra a month and had a 5 star rating for customer service

Consumerist

It might be a good idea to contact your current supplier as well, to ask them to object to the transfer. As you say, FU are not know for the efficiency of customer service.

Giraffe76

Ive contacted FU earlier and had a 2 minute conversation with a nice lady who did say that my transfer request hadnt gone through and wasnt completed as i hadnt fully completed their transfer request form and as such the process to cancel the transfer was very simple. I also asked and recieved an email confirming my cancelation,in addition i got the ladies name and department she works in so everything seems ok but i will keep an eye on my bank account etc.

Thank you all for your help and advice

Kind regards Mark