Moved away from Npower - direct debit

MarcoM

Hi,

My supply has been taken over by Ovo on the 26th of February.
We got a phone call from npower just prior tot he switch telling us that they would stop supplying us on the 25th.

I have noticed that our DD to npower is still active on our online banking.
My question is what do I do with the direct debit? I am worried they will collect money again if they have cocked up things at their end.

I would like to know what other people who have left npower have done.

Thanks

marvin

If you owe them no money, have had an settled the final bill etc,and you no longer have any commercial relationship with them remove their right to access your account cancel the debit.

I do this with all companies I no longer deal with if the relationship starts again they will start a new debit anyway.

Robwiz

I had this. I moved from npower to Ovo at the end of December. They took DDs in January and February. I was in credit and had emailed them asking them not to take the January DD as I would be due a refund.

When I phoned them I was told that it would take 40 days to resolve the problem (standard script). The agent was very assertive so I asked her to stop interrupting me as the call was being recorded and could she confirm that the law required them to issue a final bill and refund a credit balance within 28 days of the contract ending. The agent agreed it did so I asked her to escalate my call to a manager who could sort things out.

I spoke to two further agents, including someone in 'complaints' who was able to close the account and put a refund through. The credit (£277) was in my bank the next day.

PS I wrote to my MP about this unacceptable behaviour by npower and asked him to enquire of the Minister whether the utility companies' performance in assisting transfers is monitored. I suggest you do the same.