Advice on what to do next

fizzycreek

We have paid all our payments due under our original IVA agreement. We then tried and failed to release equity from our home. This was part of the agreement - if we could not do this we had to pay an additional 24 months payments.

We could not get a mortgage so we paid an extra 24 months payment. These payments ended last January (2013). We stopped them and contacted our supervisor to inform them of why we had stopped paying. We heard nothing and so rang. We were told that they accepted we had made enough payments and a final completion meeting would be held.

It has not been and 12 months on we are now being asked to send them a mortgage redemption certificate. Can they do this? We have received no notification of any variation to the original agreement; therefore we do not understand why they are still seeking equity release on our property as we have paid additional payments.

We just want this to end. We have had to contact our supervisor continually and when we ring we are told they will ring us back and they never do.

longtermplanner

Write them a letter with COMPLAINT in capitals at the top. Ask them why they are asking for this and why you have not received your completion certificate.

Also name and shame, who is this firm?

fizzycreek

Hi it's GT. We did write a complaint letter and at first they said they needed a month to investigate our complaint. Then after a month they sent us a letter saying they needed to look at the equity in our house.

Really getting us down as we thought we would IVA free by now.

longtermplanner

Time for a second complaint letter to Grant Thornton.

Point out:
- you investigated releasing equity as per your IVA
- they accepted that you couldn't so you made an additional 2 years of payments (enlcose a copy of the email or letter from them confimring this)
- ask why they are taking such a long time to issue completion certificate
- and why they want to know anything about your mortgage / equity as this is no longer relevant
- and why your complaint dated dd/mm/yy has still not been properly answered.

Then give them a 1 month deadline to get you your completion certificate or you will put in a complaint about them to the Insolvency Service on http://www.bis.gov.uk/insolvency/contact-us/IP-Complaints-Gateway