EDF back billing

Alex_Kidd

Hi all,


I have an interesting problem with EDF energy. I was wondering if anyone could offer advice please?


I was living in a flat from 22 Sept 2012 - 17 Oct 2013 and was constantly bombarded with EDF bills that were simply addressed as 'homeowner'. They were always incorrect and billed us for a time period that we weren't in the flat for. After calling multiple times they eventually got the time period correct and a bill dropped through which we duly paid (£230). However, they are now asking for back payment of £1,350.68, taking the total to £1,580.68 for just over a year. They are asking for this to be paid by 7th March, giving us just over a week to pay.


Does the payment of £230 exclude us from the 12 month clause or does their inability to get the facts right give us a leg to stand on in terms of getting a reduction? (Just to add we never refused entry to the meter reader but did not send off readings).


Thanks in advance.

Bluebirdman_of_Alcathays

Meter reading when you left property minus meter reading when you entered property = energy used.

energy used * tariff = billable amount

billable amount minus £230 = what you owe