Unfair credit card surchages upon buying a car?

Joe_Horner

If they agree a refund then according to standard Merchant agreements it should be done by refunding to the same card that the payment was taken from.

The refund should be entered for the FULL amount of the payment, and the card payment acquirer (usually their bank, but not always) will also refund any charges the business paid directly to them. You get ALL your money back and they get their charges back automatically from the acquirer.

If the deposit and final payments were made on two different cards then each must be refunded separately onto the card it was taken from.

If you ask, or agree, to take the refund in a different form then the garage can't reclaim the charges and you'll be out of pocket by the cost to them.

AdrianC

lazy&indebt wrote: »

They have had the car three times and not fixed the fault. So clearly not a quick and easy fix.

I notice you ignored the second clause in the sentence.

lazy&indebt

Joe_Horner wrote: »

If they agree a refund then according to standard Merchant agreements it should be done by refunding to the same card that the payment was taken from.

The refund should be entered for the FULL amount of the payment, and the card payment acquirer (usually their bank, but not always) will also refund any charges the business paid directly to them. You get ALL your money back and they get their charges back automatically from the acquirer.

If the deposit and final payments were made on two different cards then each must be refunded separately onto the card it was taken from.

If you ask, or agree, to take the refund in a different form then the garage can't reclaim the charges and you'll be out of pocket by the cost to them.

Thank you so much for you helpful advice. So much better than people pointing out that Freelanders are unreliable or that I should have noticed the fault when I test drove the car.

lazy&indebt

AdrianC wrote: »

I notice you ignored the second clause in the sentence.

I fail to see your point? Each time the car has gone back, the fault has been 'diagnosed' and 'fixed' and still the problem happens again and again. I am not a mechanic. All I know is that the car is not fit for purpose.

goonarmy

I have no idea about the charge.
I do know you are a little precious about your faulty hairdressers car. Never ever go to landyzone.

AdrianC

lazy&indebt wrote: »

I fail to see your point? Each time the car has gone back, the fault has been 'diagnosed' and 'fixed' and still the problem happens again and again.

Because it hasn't been correctly diagnosed, therefore it hasn't been fixed. They've attempted to fix it and failed, yes.

If they keep that up, then it's undeniable that you are owed a refund.

BUT just because they haven't fixed it in the first couple of attempts doesn't mean it's unfixable. At a wild guess, the first visit revealed a raft of conflicting fault codes. They probably cleared them all, had a good check-over and test drive, found nothing wrong, and handed it back. It happened again, they would have maybe found a fault code pointing them in the general direction, and had a good once-over of all the usual suspects. Next time, they probably dived a bit deeper, maybe changed a sensor or two. It's still there. Next time, I suspect they'll want the car for an extended period in order to

Sometimes, intermittent faults can be a right PITA to trace and diagnose.

Very few dealers are outright dishonest. If this problem was so quickly and predictably obvious from a cold start, nobody but a total shark would have released it for sale. The fact that they appear to be taking their SOGA responsibilities seriously suggests they are basically decent and honest people. This, for you, is a good thing.

lazy&indebt

goonarmy wrote: »

I have no idea about the charge.
I do know you are a little precious about your faulty hairdressers car. Never ever go to landyzone.

Wow, how helpful is this? If you don't know the answer to my question then maybe do not answer it? And bore someone else with your sarcasm

goonarmy

lazy&indebt wrote: »

Wow, how helpful is this? If you don't know the answer to my question then maybe do not answer it? And bore someone else with your sarcasm

I didnt answer it. Hows the hairdressermobile?

roonaldo

I expect if the Freelander had not been used for the 100k miles wandering the streets of surburbia you would be having problems with it now.

ioscorpio

Can't you claim under Section 75 against the credit card company. http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases