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buyer wanting item for free!

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Comments

  • jon81uk
    jon81uk Posts: 3,930 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    ayeshasi wrote: »
    What If the item isn't sent back in same condition I sent it?

    Then I wouldn't refund. Make it clear that it is their responsibility to package it well and send it back in same condition as they received it in. Send all communication via eBay message so if it does go to a dispute eBay can check and hope eBay side with you.
  • Lomast
    Lomast Posts: 880 Forumite
    Part of the Furniture 500 Posts Name Dropper
    jon81uk wrote: »
    Then I wouldn't refund. Make it clear that it is their responsibility to package it well and send it back in same condition as they received it in. Send all communication via eBay message so if it does go to a dispute eBay can check and hope eBay side with you.

    be a bit careful here, if you dont refund and the buyer has sent it back tracked and escalate the case they will win with tracking and you will get a mark against your account
  • ayeshasi
    ayeshasi Posts: 1,737 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Thanks for your replies. Appreciate feedback.
    Have sent message to send item back for refund and asked buyer to open case on ebay for refund.
    Let's see what buyer had to say now
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