Excel POPLA evidence received

madame_sid

I put in a POPLA appeal against Excel a couple of months back (based on the advice on this forum), citing lack of contract , gpeol etc. and have just received their evidence pack. It includes a breakdown of their 'losses' based on staff time spent dealing with the appeal, chasing etc., the cost of maintaining computer hardware, QA of APNR camera data etc….

It seems they had put quite a bit of work into this… should i be worried? Has anyone seen anything like this sent through before? They also sent through a witness statement regarding the landowner contract- am i right in thinking this shouldn't be accepted?

Redx

all the "evidence" as a load of guff they and PE tend to send to popla, but those business costs are not allowed by popla as long as you mentioned the "genuine pre estimate of loss" in your appeal

if you have stated not to allow witness statements in your appeal then that should be refused by popla too

personally, I would just email popla objecting to both and asking popla to dismiss those 2 items and thet they only consider an unredacted contrat and a genuine pre estimate of loss breakdown of charges

no you should not be worried

hoohoo

If this is their standard guff where it says this, only better formatted, then POPLA have rejected this many times. if it says something else then get advice here.

Description MANUAL ANPR/CCTV
£ £
PCN Issue
The PA’s time to patrol, observe, issue ticket and phone through to Central Payments Office (CPO). The resources for the PA to issue the PCN. The cost of sending hard copy PCN and evidence to CPO. 11.21
The cost of supplying and installing the CCTV/ANPR Camera System hardware. The cost of maintenance and the communication costs associated with the operation of the system. 5.60
Central Payments Office (CPO) – Indirect Overheads
The cost of purchasing, hiring and maintaining the computer hardware and software for accessing ticketing software. 1.05 1.05
PCN Process
Handling of PCN, scanning, logging and reviewing PCN, evidence and DVLA returns to ensure high quality of PCN. Cost of accessing DVLA for vehicle keeper details and cost of manning CPO contact centre for PCN enquiries. 9.67
Handling of ANPR/CCTV Camera images and the process to capture and review contraventions. The obtaining of DVLA data in order to generate a PCN that is sent out to the vehicle keeper. 14.50
1st Appeal
Receiving, logging, reviewing, writing and sending a written response to an appeal from the motorist. 12.78 12.78
2nd Stage Process
Receiving, logging, reviewing, writing and sending a written response to a further appeal from the motorist. 7.99 7.99
Notice to Driver Re-issue
Re-issuing the PCN, if through the appeal process the keeper identifies the keeper is not the driver.
3.08 3.08
Write-off Allowance
An allowance that takes account of the costs incurred for following the process where the motorist’s appeals against a PCN is allowed, which may include mitigating circumstances, and also cancellation requests from the client or other interested parties, DVLA holds no Keeper records, gone away/not known at this address etc. 13.87 13.87
DISCOUNTED STAGE TOTAL £59.65 £58.87

Guys_Dad

Yes, just reiterate that these are business costs aand not incurred due to you parking there.

Coupon-mad

Has anyone seen anything like this sent through before?

All the time if you just search other Excel threads!

madame_sid

Yes, hoohoo, thats pretty much it! Thanks very much for this, I feel much better now. I had done a search of excel threads but not spotted this, sorry if I wasted anyone's time. Fingers crossed for a positive result.

4consumerrights

Hope you challenged these costs as being business running costs and the witness statement not proving that a contract exists with the landowner.

madame_sid

:rotfl:Just found out my appeal was allowed! Apparently insufficient evidence was sent (or maybe it arrived too late!)

Thanks so much to the help on this forum.

Redx

well done

please post it here for posterity https://forums.moneysavingexpert.com/discussion/4488337

bondy_lad

yet another victory against the scum known as excell,,chalk up yet another one for the goodies.brilliant,well done.