credit card fraud

carduser1

My husband has been the victim of a credit card fraud. Barclay card phoned to tell him that there had been suspicious transactions with his card and they did turn out to be fraudalent. He has phoned and written to Barclay card and has been told that he would not have to pay for those transactions and would be sent a form to fill in. However, having waited for 2 weeks, he has not received any form but a statement from Barclay card asking for payment which includes the fraudulent purchases. Does anyone have experience of being the victim of credit card fraud and know whether he'll need to pay for the fraudulent transactions first or can he just ignore them and not pay?

eskbanker

Have a look at the FCA guidance at http://www.fca.org.uk/consumers/financial-services-products/banking/your-rights/unauthorised-payments and in particular

When your bank refunds an unauthorised payment it must also refund any charges and interest you have paid because of the unauthorised transaction.
If the transaction was on a credit card, fixed notice savings account or cash ISA, or was made by a cheque you may not receive the refund immediately. But the card issuer cannot charge interest or ask for repayment of the amount unless it can prove you are liable to pay.

jonesMUFCforever

He needs to contact Barclaycard again - telling them he has not received any form regarding the fraudulent entries. They should also give you a token amount to cover your phone costs.
The previous post should then take over.

eskbanker

Agreed! Worth quoting another bit of that FCA guidance to Barclaycard, namely: "Your bank may ask you to answer some questions and fill out a form confirming what has happened, but it cannot delay your refund while it waits for you to return the form"

carduser1

Thank you for all your advice! Will definitely contact Barclay Card again and look up the FCA guidance.

littlemissbossy

About a month ago my husband was also a victim of credit card fraud.

This was a Halifax credit card. They contacted us and we confirmed they weren't our transactions, they also told us they would send a letter out for us to confirm this and that we wouldn't be liable.

After about 2 weeks we hadn't received a letter so I rang them (my card, hubby additional cardholder), they said the online shops involved had realised they were fraudulent transactions, the goods hadn't been sent out and our card had been refunded so no need to send us a letter.

I've received a statement this week and the transactions aren't showing. Not a nice experience, but pretty common I guess.

INT1

You're not obliged to pay for the fraud transactions, if you settle in full, just deduct the unrecognised amounts and I'm sure the following month, the fraud transactions and any interest will be refunded.

No need to spout off to them about FCA rules and regulations unless the matter drags on and on.