Are energy companies obliged to notify you of a cheaper tariff

thejaminthecity

What happened to the government pledges to force energy companies to notify customers about any cheaper tariffs? Was any legislation produced?
William

scaredofdebt

Not yet as far as I know but it is in the pipeline.

nPower staff are told NOT to promote cheaper tariffs unless customers ask specifically about them.

I believe their bills DO tell you if you are not on the best tariff, it's on page 5 out of 8 or something like that so not exactly obvious.

The problem is once they are forced to offer the best tariff, I expect the best tariff won't be so attractive.

Bark01

thejaminthecity wrote: »

What happened to the government pledges to force energy companies to notify customers about any cheaper tariffs? Was any legislation produced?
William

As of 31st March 2014 all annual statements and bills will contain 2 separate supplier cheapest deals both calculated at the customers own estimated annual consumption.

Relevant Cheapest deal: same meter type/same product type (fixed/variable)/different payment methods

Alternative Cheapest deal: different meter (but only time of use swapping to standard)/ different product type (fixed/variable)/different payment methods