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Ombudsman 2yrs and still waiting

munchkin7775
munchkin7775 Posts: 22 Forumite
in Reclaim PPI & other insurance
Could anyone tell me how long they have waited for a decision from the Ombudsman. Its been over 2 yrs now and all I get is the odd letter saying they are working really hard and employing more staff but no news of my claim.

Thanks in advance.

Comments

  • dunstonh
    dunstonh Posts: 121,283 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    They are taking typically 18 months to deal with complaints. Earlier ones seem to take longer than more recent ones.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • munchkin7775
    munchkin7775 Posts: 22 Forumite
    Thank you for responding.

    Just a little frustrating that my neighbour sent his complaint to the FOS 6 months ago and has already received a reply and refund.

    Oh well I will just keep waiting then.

    Many thanks
  • -taff
    -taff Posts: 15,584 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Not every PPI is the same. They probably offered the company a chance to pay out before incurring the FOS fee and the company accepted in the case of your neighbour.
    Non me fac calcitrare tuum culi
  • quaybab
    quaybab Posts: 115 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Ask your neighbour for the case number (if it was assessed by an adjudicator and/or ombudsman) and point it out in an email to the FOS.
    I guarantee quoting that case number or any of the ones in these forums will get your complaint priorities to be not upheld.
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