Have I come to end of the road with this PPI claim?

highjewelgreen

Hi guys,

I have a PPI claim with Santander which they did not uphold. However they did say that if I could prove I was working part-time they would look into it again. I have contacted my old company but they don't have records going back that long and have tried to contact the HMRC but keep getting banded around there so I decided to send my complaint to the Financial Ombudsman as I was concerned time was ticking on and I wasn't getting anywhere.

I have had a letter back this morning saying that as my policy was taken out pre January 2005 that they can not help. Can anyone think of any other avenue I could try or is it time to give on this one?

Thanks in advance.

[Deleted User]

Keep badgering HMRC, but do be aware that Santander promising to "look into it again" is no guarantee that they would then uphold.
Good luck.

highjewelgreen

Thank you, I will do. It's a bit of a nightmare trying to get in touch with HMRC but I will keep trying.

-taff

If the FOS can't help then it sounds like you are complaining about a store card. If the store card provider was ge money, complain to Genworth and see what happens.

highjewelgreen

Thank you, yes it was a store card for Dorothy Perkins, it was Santander I was complaining to, do you know how if that would still be Genworth I would need to contact?

sun73

Genworth Insurance are the underwriter who handle rejected Santander Cards complaints. Check their website for a complaints address.

highjewelgreen

Brilliant thank you.