We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
The MSE Forum Team would like to wish you all a Merry Christmas. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!
Iphone 5 and Carphone Warehouse
Graham727
Posts: 46 Forumite
in Phones & TV
Hi All,
I have an iphone 5 on contract and purchased with Car Phone Warehouse in Sept 2012.
The lock / unlock button has stopped working making switching the phone on once turned off near impossible.
Apple have tested the phone and have stated that it is a manufacturing issue with the handset which would have been fixed and or replaced by Apple if I would have purchased the handset through them orginally.
I have been researching EU directive 1999/44 and have contacted CPW regarding this but they say they are not governed by the directive and it is Apples responsibilty as they are the manufacturer of the handset which is out of the 1 year manufacturer warranty.
Both companies are saying the other company is responsible. I would be of the understanding that my contract and point of sale was CPW and that they should be taking ownership of situation.
I know some other posts on the forum relate to this problem but can't find one that states which company should take ownership of problem and what the solution should or could be.
Any advice would be greatly appreciated.
Many Thanks
I have an iphone 5 on contract and purchased with Car Phone Warehouse in Sept 2012.
The lock / unlock button has stopped working making switching the phone on once turned off near impossible.
Apple have tested the phone and have stated that it is a manufacturing issue with the handset which would have been fixed and or replaced by Apple if I would have purchased the handset through them orginally.
I have been researching EU directive 1999/44 and have contacted CPW regarding this but they say they are not governed by the directive and it is Apples responsibilty as they are the manufacturer of the handset which is out of the 1 year manufacturer warranty.
Both companies are saying the other company is responsible. I would be of the understanding that my contract and point of sale was CPW and that they should be taking ownership of situation.
I know some other posts on the forum relate to this problem but can't find one that states which company should take ownership of problem and what the solution should or could be.
Any advice would be greatly appreciated.
Many Thanks
0
Comments
-
Mobile Board is actually here http://forums.moneysavingexpert.com/forumdisplay.php?f=14
Tad confusing since reorganisation.0 -
Look here, pretty much covers it.
https://forums.moneysavingexpert.com/discussion/48266760
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.9K Banking & Borrowing
- 253.9K Reduce Debt & Boost Income
- 454.7K Spending & Discounts
- 246K Work, Benefits & Business
- 602.1K Mortgages, Homes & Bills
- 177.8K Life & Family
- 259.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards