EDF Fraud?

societys_child

I recently switched tariffs on-line (EDF to another EDF tariff). Just received a letter confirming the switch which states it was done by telephone . . shall I sue 'em? fgs

Cardew

scubahelen wrote: »

Yes this was in place when we moved in but we contacted them several times asking about this tariffs and other tariffs they provide and we received no reply until they sent a bill along with the made up telephone contract. So I am unwilling to pay for a bill over £100 more than I should have been paying if they had responded to me and also because of the 'contract' they have admitted to making up.

Not sure I understand this situation.


Your first post stated that you have been in the house 'a couple of months'. However your next bill talks about 'the bill came to £255 for one quarter.'


When you move into a property, under The Electricity Act you are placed on a 'deemed contract' for a tariff with the extant supplier. That tariff must not have any penalty for early termination and that usually means the Standard Tariff and can be Standard Economy 7; although a 20/20 tariff also has no penalty for leaving.


With the 20/20 tariff, as said above, it will have a non standard meter. It is no different to someone with an Economy 7 meter. The Deemed contract will be for that 20/20 tariff or Economy 7 tariff. If you don't want to be on a 20/20 tariff you have to arrange for the meter to be exchanged or re-programmed .


When you gave the electricity readings what readings did you give?


You originally stated in the first post that:

'I have spoken to EDF and they have admitted there is no evidence of any such phone call'.

You are now stating that:

'they finally admit it was completely made up'[/I],

making up a complete lie about a telephone agreement is indeed an intent to deceive?

because of the 'contract' they have admitted to making up

I would be very surprised if the said other than 'they have no evidence'. I cannot ever see a firm admitting that they lied or made up a story.

Perhaps you can post here the relevant quote from the letter.

Finally your calculation that a 20/20 tariff cost over £100 more on a bill of £255 seems surprising - do EDF agree with your calculation?

macman

You appear to have been billed on the default tariff for your type of meter, as is usual. You should of course have been informed of this when you registered for an account You would then have been able to consider a meter change
Quite how that becomes 'fraud' escapes me.

Bark01

There is only one tariff available to customers with an ECO20:20 meter – which is ECO20:20. To be on this tariff you need to have an ECO20:20 meter installed.

As there is only one tariff available to you this whole topic is pointless. If you didn’t let EDF in to your house to install a new E20 meter then the previous occupant must have been an ECO 20:20 customer. If this is the case then when you moved in you would have been on the deemed version of Eco20:20, the only product EDF could sign you up to would be the non deemed version of ECO 20:20. The Deemed and non Deemed version of Eco 20:20 are priced identically and neither of them carry a cancellation fee so it really makes no real difference to you.

If you want to be on a standard meter tariff then you will need to arrange a contract and have a Standard meter installed, this cost around £50 but EDF don’t normally pass this onto customers.