HP 3520 - iPhone & iPad can't find printer

lonestarfan

After problems with the canon printer I took it back & bought the HP3520.
Gmas iPad mini can find it and we've been successful in printings from her iPad mini. However we can't print from my iPhone 5s or her iPhone 4 and not from my iPad2- it says "No AirPrint printers found".
Can anyone help me sort this out please?
Also can someone explain to me what is the purpose of the HP eprint app? I got it from the App Store but don't understand when and why you need it. TIA.

S0litaire

The HP ePrint app links your printer to your phone via the internet.

Create a log-in and register your printer. that will should give you the ability to print to your home printer from anywhere you have a data connection.

Are you sure the air print app is on these phones? (not got iPhone so not sure what extra apps are required!)

Also check to see if their is a firmware update for the printer.

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?sp4ts.oid=3673580&spf_p.tpst=kbDocDisplay&spf_p.prp_kbDocDisplay=wsrp-navigationalState%3DdocId%253Demr_na-c02623193-49%257CdocLocale%253Den_US%257CcalledBy%253D&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

lonestarfan

S0litaire wrote: »

The HP ePrint app links your printer to your phone via the internet.

Create a log-in and register your printer. that will should give you the ability to print to your home printer from anywhere you have a data connection.

Are you sure the air print app is on these phones? (not got iPhone so not sure what extra apps are required!)

Also check to see if their is a firmware update for the printer.

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?sp4ts.oid=3673580&spf_p.tpst=kbDocDisplay&spf_p.prp_kbDocDisplay=wsrp-navigationalState%3DdocId%253Demr_na-c02623193-49%257CdocLocale%253Den_US%257CcalledBy%253D&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

The printer is grandmas so do we create a log in for her and a log in for me for the same printer? How do you do this on the app?
I don't know if our iPhones have air print - can anyone help me with how I find that out. Thanks.

Rabbir1

Are the iphones and ipad on the same wireless network as your Grandma's ipad?
They need to be, otherwise they wont be able to see the printer.

lonestarfan

Rabbir1 wrote: »

Are the iphones and ipad on the same wireless network as your Grandma's ipad?
They need to be, otherwise they wont be able to see the printer.

Yes they are. They are using same wifi with same network password. Thanks.

lonestarfan

S0litaire wrote: »

The HP ePrint app links your printer to your phone via the internet.

Create a log-in and register your printer. that will should give you the ability to print to your home printer from anywhere you have a data connection.

Are you sure the air print app is on these phones? (not got iPhone so not sure what extra apps are required!)

Also check to see if their is a firmware update for the printer.

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?sp4ts.oid=3673580&spf_p.tpst=kbDocDisplay&spf_p.prp_kbDocDisplay=wsrp-navigationalState%3DdocId%253Demr_na-c02623193-49%257CdocLocale%253Den_US%257CcalledBy%253D&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

The printer is grandmas so do we create a log in for her and a log in for me for the same printer? How do you do this on the app?
I don't know if our iPhones have air print - can anyone help me with how I find that out. Thanks.

Quiet_Spark

lonestarfan wrote: »

The printer is grandmas so do we create a log in for her and a log in for me for the same printer? How do you do this on the app?

You only need to register an account if you want to print something from a remote location, you don't need an account to print over your own Wi-Fi

lonestarfan wrote: »

I don't know if our iPhones have air print - can anyone help me with how I find that out. Thanks.

If you don't know whether you have Airprint installed or not then it's odds on you don't.
It's on the App store.

lonestarfan

Quiet_Spark wrote: »

You only need to register an account if you want to print something from a remote location, you don't need an account to print over your own Wi-Fi

That's a bit clearer now thanks.

lonestarfan

Gmas iPad mini can find pthe HP printer and we've been successful in printing from her iPad mini. However we can't print from my iPhone 5s or her iPhone 4 and not from my iPad2- it says "No AirPrint printers found".
Any more ideas anyone on how to fix this ? Thanks.

Quiet_Spark

Google is always your friend


https://www.google.co.uk/search?q=hp+3520+airprint+not+working&oq=hp+3520+ai&gs_l=serp.1.2.0l7.5196.6220.0.8414.3.3.0.0.0.0.218.412.1j1j1.3.0....0...1c.1.35.serp..0.3.409.vNiNw-pxqTI