Confusing John Lewis returns policy?

bery_451

I like to buy a item from john lewis website.

It says on their return policy Distance regulations means I can return item within 7 days of writing for full refund.

Then it says unless faulty I can return item within 90 days.

Is it 7 days or 90 days for online orders?

If it is 90 days and I return item 2 months later will I get a full refund?

Tenyearstogo

7 days under DSR is the legal. 90 days is JL own policy.

MrsBartolozzi

Under DSR you are entitled to a refund of all monies paid including postage if you reject the whole order and return within 7 days.

After that it depends on the store's own policy. It's possible you may not get a refund of postage costs if you were to return in 2 months, but you should still get the amount you paid for the item(s).

Pun

You would only get a full refund after two months if the item was unused, still in perfect condition and with all wrapping/packing etc.

Nile

Hi, we move threads if we think they’ll get more help elsewhere (please read the forum rule) so this post/thread has been moved to another board. If you have any questions about this policy please email [EMAIL="forumteam@moneysavingexpert.com"]forumteam@moneysavingexpert.com[/EMAIL].

visidigi

Pun wrote: »

You would only get a full refund after two months if the item was unused, still in perfect condition and with all wrapping/packing etc.

3 month old thread bump to say that?