Toshiba laptop problem

von

In the last few days my Toshiba laptop does not seem to be charging properly. Even when I have it plugged in to the mains there's an orange light flashing at the front of the laptop then after about 20 minutes it turns itself off altogether. Any ideas, please don't be too technical as I'm not very good at IT things.

clangnuts

How old it is? Laptop batteries do not last more than a year or so, depending on use.

azzabazza

clangnuts wrote: »

How old it is? Laptop batteries do not last more than a year or so, depending on use.

My Toshiba is almost 3 years old and the battery is still working!

Try removing the battery pack totally and then plugging in the mains cable. If it is just the battery needing replacing, the laptop should still work when plugged in using this method.

When you click on the battery icon does it tell you it is charging and how much charge it has?

von

Thanks for your replies. When I hover the mouse over the battery icon it says: 1% available (plugged in, not charging). I'm sorry I don't know where the battery pack is or how to take the battery out, can you tell me how please?

azzabazza

The battery pack for my Toshiba is on the underneath of the computer towards the back, just under the hinge for the lid. There are sliding clips on either side to release the battery. www.youtube.com/watch?v=6p5B5Evvvk0

From what you say above I would say that you definitely need a new battery.