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Capital one !!!! Nightmare !!!
Gingernut11
Posts: 1 Newbie
Hi there.
Capital One owe me £1000 in PPI. I know they do & they know they do because they sent me a statement showing it. But they say I agreed this during a phone call. I asked for a copy of the phone tape to confirm this and they ignored my request. The last letter I had from them said that I was basically out of time and they would have no further communication with me. This disagreement has been going on for a couple of years. Am I really too late to contact the FOC?
Capital One owe me £1000 in PPI. I know they do & they know they do because they sent me a statement showing it. But they say I agreed this during a phone call. I asked for a copy of the phone tape to confirm this and they ignored my request. The last letter I had from them said that I was basically out of time and they would have no further communication with me. This disagreement has been going on for a couple of years. Am I really too late to contact the FOC?
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Capital One owe me £1000 in PPI. I know they do & they know they do because they sent me a statement showing it.
So, have they admitted they owe you £1000?Am I really too late to contact the FOC?
Yes. You have 6 months from the rejection to refer your case to the FOS if you disagree.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
Gingernut11 wrote: »Hi there.
Capital One owe me £1000 in PPI. I know they do & they know they do because they sent me a statement showing it. But they say I agreed this during a phone call. I asked for a copy of the phone tape to confirm this and they ignored my request. The last letter I had from them said that I was basically out of time and they would have no further communication with me. This disagreement has been going on for a couple of years. Am I really too late to contact the FOC?
Why do you need a recording of a phone call if you have it all down in balck & white on the statement? :huh:
You have 6 years (5 in Scotland) to recover the debt. If they are refusing to pay, start a small claim
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The statements only show that he paid this amount of PPI. It does not show that the money is "owed", nor that the PPI was mis-sold.Why do you need a recording of a phone call if you have it all down in balck & white on the statement? :huh:
The poorly worded original post has given you the impression that the Bank have agreed there is a debt. The Bank have simply declined a PPI complaint on the basis that the OP agreed to it via telephone.. If they are refusing to pay, start a small claim
The OP wants the Bank to provide a recording of the call, but this isn't likely to be forthcoming.
The Op claims the "dispute" has lasted for a "couple of years" so he cannot refer it to the Ombudsman as it is too late.0 -
That's not the way I read itMoneyineptitude wrote: »The statements only show that he paid this amount of PPI. It does not show that the money is "owed", nor that the PPI was mis-sold.Gingernut11 wrote: »Hi there.
Capital One owe me £1000 in PPI. I know they do & they know they do because they sent me a statement showing it.
Agreed.Moneyineptitude wrote: »The poorly worded original post has given you the impression that the Bank have agreed there is a debt.
We'll probably never know the real facts as the brand new OP disapeered within an hour of posting and has not been back since.
Probably having a right old chuckle to themselves though
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No, I think you were right in post #4Moneyineptitude wrote: »It was certainly ambiguous...
The op stated:
Seems the op believes that because they have paid ppi, they can "reclaim" it. No mention of any miss-sale reason(s)Capital One owe me £1000 in PPI. I know they do & they know they do because they sent me a statement showing it0
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