Has anybody else had problems with DIXONS ONLINE WEBSALES TEAM! or DSG international

gtone28

:mad:



My Dad Asked me to order a Laptop for my Mum for her 60th birthday and because she was about to start chemotherapy for stomach Cancer and would be bed bound a times. He had a budget of £350.

So I looked at some price comparison sites I think it was Kelkoo, and Dixons where the cheapest. They had a Cure Duo Laptop for £329 reconditioned and came with a 12-month warranty and assurance that it had been checked and reset to factory conditions. Not bad I thought as she is studying Web design with the Open University and needed a powerful processor.

I ordered the laptop which cost £329+£5 delivery and I had it sent to her house, so it would arrive for her Birthday which was on the 8th June 2007. I called around on the 9th June (I had work on her birthday so couldn’t call round).

She received £90 in birthday money and she decided to get a memory upgrade for the laptop as it only had 256mb ddr2 ram. I took her up to PC world in St Helens and she bought 1gb of memory and had it installed in PC world at a cost of £15.

When she got home she tried using the laptop but found out the dvd rom would not work. I had a look at the computer for her, as I have some knowledge of how they work and certain problems they have. I checked the folder (My computer) and noticed the DVD rom was not showing. I tried the Device manager and it was not listed, tried Dvd’s and Cd in the Drive still not working, I uninstalled the memory and inserted the original in case it was a conflict but still no joy.

I phoned the help line up which is a 0870 number and after several attempts at fixing it at their advice. The DVD still would not work. They said they would send a replacement out but would have to arrange a collection for this faulty one first. I waited for the return to be set up. Finally on the 20th of June I sent it back (11 day’s later). They received it on the 21st June. I phoned them back up after several E-Mails and they said I would receive E-mail with a despatch number for the replacement.

I received E-Mail and it said your refund should be back in your account for £319 less what I paid for the product they sent out. I didn’t want a refund I wanted a replacement because my mother has memory for this product that is opened and has been installed in a computer.

I made complaints a couple of days after receiving the laptop, over the phone calls and the fact that a faulty laptop was despatched, Plus the fact that this has been the second bad experience with their group DSG international.

They said "put it in writing with a copy of you phone bill and we will give a refund for your phone calls, but we are very sorry about your bad experience with are company.



I bought a laptop in September 2006, which was brand new £500, and it was delivered with someone else’s personnel details on it after phoning them they exchanged it very quickly.



Has any body had a bad experience with DSG international (because I am sending this to Watchdog)

Elmer_Dudd

DSG are hard work.:eek:
Keep a copy of all your emails/letters/receipts/postage charges etc and ring your local trading standards and explain to them the problem and see if they will take it on.
You will be banging your head against a brick wall trying to deal with the shop you bought it from or Customer Services.
We learned this the hard way-only direct pressure from Trading Standards or a Small Claims Court case will achieve anything with this lot!
Your mums health problems will have no effect on these heartless and uncaring lot-they only want your money!!!:mad:
Hope you get it sorted-but don't let it get you down or take over your life-
Cheers,
Elmer:cool:

KimW_3

I bought an LCD TV with TV table. The TV table arrived with one leg smashed. I telephoned the Customer Services number on the website. They couldn't help and transferred me to another department. That department said they only dealt with warranties and told me to phone the original number.
I phoned the original number and they tried to put me back to warranties. I explained what had happened the first time so they gave me another number for '1st service'. I rang that, again went through the automated operator (I've not come across quite such an elongated one before) and a hopeless voice recognition, and found myself talking to 'warranties' again. They gave me another number to call.
That number couldnt help either - apparently I needed brown goods.....
Several phone calls later, I finally found someone who could deal with the matter, but insisted that someone had to collect the damaged item before they could send out a new one. This means time off work for collection of the damaged goods and receipt of the new one.
The Customer Service is non-existent and they shouldn't be using the word service in their title.