Refunds, please help!!!

Shewantstosave

Hello

I recently made a booking for 17people at Hollywood bowl for myself and some work colleagues. Some of them are not able to make it however, I paid for all the tickets upfront. Looking at the Ts&Cs it states that

"Except as set out below, there are no rights of refund or exchange and you acknowledge that the cancellation rights contained in the Consumer Protection (Distance Selling) Regulations 2000 (as amended) do not apply to the services we offer."

Does this mean that I have to make a loss?:(

Many thanks in advance!

halibut2209

Why should you make a loss? Just because they can't make it, doesn't mean they shouldn't pay you back.

Caz3121

either get the people who cannot make it to pay their money or find others to take their places

lucy03

Shewantstosave wrote: »

Hello

I recently made a booking for 17people at Hollywood bowl for myself and some work colleagues. Some of them are not able to make it however, I paid for all the tickets upfront. Looking at the Ts&Cs it states that

"Except as set out below, there are no rights of refund or exchange and you acknowledge that the cancellation rights contained in the Consumer Protection (Distance Selling) Regulations 2000 (as amended) do not apply to the services we offer."

Does this mean that I have to make a loss?:(

Many thanks in advance!

I'd speak to them directly, they don't have to abide by their own contractual terms if they don't want to. I doubt they'd want to discourage you from making future bookings if you're still going as a large group.

paddyrg

Ask them if you can take a credit note - meet in the middle - that way you can use that credit *next* time you block book.

SuperHan

paddyrg wrote: »

Ask them if you can take a credit note - meet in the middle - that way you can use that credit *next* time you block book.

Last time I booked with Hollywood Bowl and paid up front I was told I could move my booking but couldn't get a refund, so the above might be an option. See if they are willing to move half of your booking?

mattyprice4004

Why should they hold 17 places for you, and then refund you just because some people can't make it? They could have turned other bookings away, so they're not just going to cancel free of charge.

Shewantstosave

Thank you for your help! I'll move it to another time since I'm also going bowling with friends this weekend!:)