Debenhams online

fizzlebottom

Ordered a jacket online on Sunday, delivery quoted as 4 working days. Tried to track order on their online tracking system and constantly got 'unable to process at this time, please try later' response. Telephoned this evening to be told that the order had been cancelled due to lack of stock. Fair enough, but my gripe is that they didn't email me to let me know they had cancelled the order. :mad: I won't use them again.

redfragglebiker

I now refuse to order from debehnams obline, They lost a package of mine TWICE and then I had to go via their head office to get a refund as between me ordering it and making a complaint that it hadn't been received the item had been reduced in the sale. They were then tryingt o tell me I was only entitled to the SALE price as a refund even though I emailed them copies of my order showing I had paid full price. Absolute shambles of a company online which is a shame as the staff in my local store are generally very good and helpful!

floatsy

Debenhams online have got to be one of the worst UK retailing options. I bought from them, and proceeded to ask for a cancellation and they refused saying I had already paid, so that was that.
Anyone know what the policies are - is that even legal. Their website specifically states that they refund within 7 days. This is so bizzare. They also refuse to talk on the phone, only sending from a group email address. I will never buy from Debenhams again online. And come to think of it, that's the last time I will buy from them in store too.

Cuckooclock

I had this problem some years ago, ordered a special occasion outfit, which for me, was top of my budget. I thought its taking a long time to come, so I emailed 'twice. 2nd time had a reply to say they were looking into it, then out of the blue I had email to tell me they were out of stock. Why wait 2 weeks either it is in stock or not!!!

Only last night I though I'd give them a try again as they had the jeans my husband wanted. Will I never learn.:(