Problems with EDF!!!

scubahelen

Hello, I've moved into my house in October of last year and had a lot of problems with EDF. The main one being that they have sent me a bill for an amount based on me being on a tariff that I don't want to be on but because they have ignored my e-mails since I moved in I have been unable to change. Also, on the bill it is claimed that I agreed to this tariff by phone agreement on the 18th of December which is a complete lie because I haven't spoken to them on the phone at all since the date I moved in. Is this fraud? Do I have any legal ground to take action against them? Because their claim that a contract agreed by phone call is a complete lie. Any help would be grateful, thanks.

Bluebirdman_of_Alcathays

Sorry, need to go back to the beginning. You moved into the property October 2013, how did you contact them to let them know you moved in?

scubahelen

We contacted them by phone in October with the meter readings and to request info about the tariff we're on and what others were available, basically we went until December having to chase them by e-mail because they hardly replied and when they did they just asked us for the readings and move in date again. Then in December we recieved a bill saying that we had agreed by phone to this contract on the tariff we're on, on 18th of December. We have had no phone conversations with EDF since the first date we moved in. Is this fraud on their side?

Bluebirdman_of_Alcathays

scubahelen wrote: »

We contacted them by phone in October with the meter readings and to request info about the tariff we're on and what others were available, basically we went until December having to chase them by e-mail because they hardly replied and when they did they just asked us for the readings and move in date again. Then in December we recieved a bill saying that we had agreed by phone to this contract on the tariff we're on, on 18th of December. We have had no phone conversations with EDF since the first date we moved in. Is this fraud on their side?

OK, thanks. Write a letter (don't call, waste of time), headed complaint. Outline your grievances, and how you expect them to be resolved. They then have 56 days to resolve the matter to your satisfaction. I'd pay particular attention to this mysterious phone call; they should have a recording of it if it were genuine.

If the matter hasn't been resolved after this time, you can take it to the energy ombudsman, who will then make a judgement either way. If you don't like what the ombudsman has to say, small claims is your next (and probably final) option. FWIW edf have a decent reputation (as far as energy companies go), and I'd put my money on this being a genuine error. A properly lodged complaint should be enough to get them to put their house in order. Good luck