My ebay item didn't arrive.

[Deleted User]

I ordered an item 9 days ago, and the seller sent it first class last Monday.

It hadn't shown up by Friday, so I just let the seller know I was still waiting for it, but know what the post service is like.

He asked me to let him know if I still didn't have it by Monday, and provided a scan of the POP, to prove he had posted.

Well I was busy yesterday, and only managed to let him know today, he has immediately post a replacement, and sent me the tracking number.

All communication wast sent via ebay, but no case was opened, as I selected the "other" option for contacting the seller.

So we had a little problem, it was solved easily and fairly by the seller, and as a buyer, I will still be leaving him 5 stars.

Just thought it was time, a NICE ebay story was posted on here.

To the seller:beer::beer:

SpammyTheSpammer

properly handled and everyone ends up happy!

kedj

It helps to know your way around ebay!

I bought an item 10 days ago, which was marked as dispatched same or next day. It still hasnt arrived, so today I went through contact seller / item hasnt arrived to let the seller know. Maybe I clicked through screens too quickly - but I didnt see that this would open a case, until it had been opened!

Seems to me, that when I request to "contact seller" that ebay should default to doing just that - not opening a case, which I havent explicitly asked for. It doesnt really encourage positive communications. Seller will probably be irritated that case has been opened without any prior contact from me.

ballisticbrian

Some sellers prefer you to go down the official route of opening the case.