Kenwood kettle leaks

elaphe

Have any members experienced Kenwood plastic jug kettles leaking from the base? I have a 5 year old "eco-kettle" that is leaking if left with water in and switched off.

transient

Call them and see what they say, pretty good normally and likely to offer you 20-50% off of a new kettle

wealdroam

elaphe wrote: »

Have any members experienced Kenwood plastic jug kettles leaking from the base? I have a 5 year old "eco-kettle" that is leaking if left with water in and switched off.

Do you have a consumer rights issue you would like help with?

Maybe you could read MSE's Consumer Rights guide for a start, then of course feel free to ask any questions.

Be quick though, most of your consumer rights only last up to six years.

bris

5 years old, what exactly do you expect?

mikb

bris wrote: »

5 years old, what exactly do you expect?

I think the point is, partly, that it's not very "ECO", is it? 5 years old and fit for scrapping.

I've got a cheap POS Argos kettle that's 15 years old at least, it doesn't leak. It's more ECO than the Kenwood above, and probably cost a lot less. This is clearly wrong

If they say "you've had the expected life out of it, no proportional refund/repair - buy a new one", you'll know that the product is not quite as shiny/ECO/quality as you thought.

shaun_from_Africa

mikb wrote: »

I think the point is, partly, that it's not very "ECO", is it? 5 years old and fit for scrapping.

You will probably find that the "Eco" tag refers to it being economical in use rather than it being eco friendly.

How often did you descale the kettle when it was working?

mikb

shaun_from_Africa wrote: »

How often did you descale the kettle when it was working?

I'm not the OP. However, I'd have to say, don't descale it, the scale helps block up the potential leaks

shaun_from_Africa

mikb wrote: »

I'm not the OP. However, I'd have to say, don't descale it, the scale helps block up the potential leaks

But that's not what Kenwood say, and by not descaling it you give them a very good reason to refuse to make a goodwill gesture.
http://www.kenwoodworld.com/uk/All-Products/Breakfast/Kettles/JKP210-Kettle-0WJKP21001/?TabSegment=key-features#key-features

the following is shown for all Kenwood kettles.

To prolong the life of your new kettle, descaling should be carried out on a regular basis. The frequency required will depend on your water hardness.

To avoid leaks, ensure your kettle is descaled every 1 to 3 months.

unholyangel

shaun_from_Africa wrote: »

But that's not what Kenwood say, and by not descaling it you give them a very good reason to refuse to make a goodwill gesture.
http://www.kenwoodworld.com/uk/All-Products/Breakfast/Kettles/JKP210-Kettle-0WJKP21001/?TabSegment=key-features#key-features

the following is shown for all Kenwood kettles.

I suppose that depends on where the poster lives. Where I live, we dont have to ever descale anything.

mikb

shaun_from_Africa wrote: »

But that's not what Kenwood say,

It was a joke. Like not cleaning your car because the rust is holding it together. Don't go quoting your Haynes manual at me now!

Anyway, it doesn't matter what Kenwood say, as they have no jurisdiction over my working, non leaking, Argos POS kettle.

Maybe the OP could answer your questions?