Utility Warehouse demanding £200 deposit

BP1987

Hi,

I am a new Utility Warehouse customer as i have recently moved home and they were the supplier of the previous tenant in the property. I set up my account and sent them the meter readings, tenancy agreement etc..

I received a letter when my account was set up about switching tariffs as i wasn't on the cheapest one and trying to get me to sign up for a bundle package or something(which i didnt do)

I have received a letter today stating that my £200 deposit is overdue and if i dont pay it within 7 days they will be coming to install pre payment meters.

The issue is at no point whatsoever when speaking to anyone regarding setting up my account has a £200 deposit been mentioned or a reason for it.

I have received nothing in writing regarding any payment of a £200 deposit. Until this letter which the way it reads is that they have already stated to me that i have to pay a deposit(which they definately haven't).

I don't understand what this deposit is for, i spoke to someone and they said i have to pay it or they will come and put the pre payment meters, but i cant afford to pay a £200 deposit on top of my current bills. I don't want pre payment meters.

Any advice on what i should do would be greatly appreciated

Thanks