Thomas Cook lied during sale, then messed up booking.

redmike123

This is a forum for all, if the op wants to whine about perceived "poor" treatment on their honeymoon, then thats fine. other people's never ending search for compo provides me with a lot of enjoyment and keeps me coming back on here.

owen_money

I booked a holiday to Turkey last year and had a wonderful time. So its swings and roundabouts I guess (although I didn't book with Thomas Cook as people have told me the service is poor).

Money-Saving-King

ThumbRemote wrote: »

From a legal perspective, you got what you paid for. Other people got more than they paid for. That's their good luck, not your bad luck, and there is nothing you can do about it. You can't complain because a hotel does more than expected for some customers!


Other than the flight back and the location you got what you wanted - a honeymoon. The flight back didn't affect the holiday while you were there. Some aspects weren't up to scratch, true, but these were surely minor points compared to the holiday as a whole.

A rare post to see from TR which means op, you really are probably over reacting.

mattyprice4004

transient wrote: »

From the hotel to playa del carmen is 41.3km or 26 miles, all on a main trunk road.........and it took over an hour by coach and over an hour by taxi........I will let you work that one out.

More drivel from one of the usual suspects. One of my suppliers is 3 miles from me, however takes 20 minutes to reach due to traffic.

You quite obviously can't work out a journey time just by chucking 2 places into Google Maps, you actually need to know the roads and route, or do it for real.

paulsad

Trip Advisor?

SevenOfNine

phil2580 wrote: »

Of those 9, only 4 are a la carte. The remaining 5 all require you to self-serve your starter and dessert from the same generic buffet. This is not a la carte.

As for being sat together, the seats allocated were on different rows on opposite sides of the plane.

GPB website calls their restaurants "a-la-carte theme", open to interpretation by individuals. You might expect 'theme' to mean full menu & waiter service in French/Italian/Mexican/fish/whatever or 'theme' to mean it is along the lines of an a-la-carte......as in partial waiter with menu and partial self serve.

Getting upset over some of the trivia in your first post spoilt your honeymoon, which is a shame, but IMO you decided on that yourself. You certainly 'assumed' you got nothing more than all other guests got, when in reality I think you know you got all the little 'extras' you were due. If you wanted to feel truly 'special' why pick a whacking great resort!

Your holiday information should tell you exactly what you paid for regarding premium seats together, if TC didn't deliver on that you need to follow the correct complaints procedures and yes, you'd certainly deserve a refund and apology. I'm wondering if there was something you didn't or weren't made aware you should do regarding this, maybe going on-line to select your actual seat numbers. Do TC just allocate you into a premium seat & then you're supposed to move yourself to your actual seats of choice (like Thomsons), or accept where they've plonked you?

The rest, get over it.

LilElvis

phil2580 wrote: »

The brochure categorically states 9 a la carte restaurants spread across the 3 resorts (Sian Ka'an wasn't accessible to us), in addition to the snack bars and buffet restaurants.

Of those 9, only 4 are a la carte. The remaining 5 all require you to self-serve your starter and dessert from the same generic buffet. This is not a la carte.

As for being sat together, the seats allocated were on different rows on opposite sides of the plane.

You might want to check what 'a la carte' means before you complain to Thomas Cook. You seem to think that it means full table service for all courses, whereas it actually refers to items being priced and ordered separately (as opposed to a 'fixed price' menu). It has nothing to do with whether some courses are displayed on a table/trolley, which is quite common in many countries.

owen_money

À la carte is a French language loan phrase meaning "according to the menu", and used in reference to a menu of items priced and ordered separately, i.e. the usual operation of restaurants. This is in contrast to a table d'hôte, at which a menu with limited or no choice is served at a fixed price.
To order an item from the menu on its own, e.g. a steak without the potatoes and vegetables is steak à la carte. Also in reference to pricing models, e.g. à la carte pricing
The phrase was adopted into English in 1826, pre-dating by a decade the common use of the French language loan word "menu".

I got that on wikipedia so it has to be right, although it doesn't say if you have to serve your own starter or pudding, so I guess that's left up to the individual restaurant, but it would have been nice to have been told before booking, just so you knew and could avoid any starter/pudding based embarrassment or confusion

WTFH

owen_money wrote: »

À la carte is a French language loan phrase meaning "according to the menu", and used in reference to a menu of items priced and ordered separately, i.e. the usual operation of restaurants. This is in contrast to a table d'hôte, at which a menu with limited or no choice is served at a fixed price.

You left off the last one... "Carte Blanche", very rare, but it is where the customer is given a blank piece of paper (a "white menu"), then the customer tells the waiter what they want the chef to make.

LilElvis

WTFH wrote: »

You left off the last one... "Carte Blanche", very rare, but it is where the customer is given a blank piece of paper (a "white menu"), then the customer tells the waiter what they want the chef to make.

It could also be argued that as the resort was 'all inclusive', and therefore the dishes aren't priced on a menu, that none of the restaurants are really a la carte.