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HSBC confused me - anyone help?
rollonsummer
Posts: 6 Forumite
Hi, I have recently finally decided to try to see whether I have had any ppi and sent out a load of SAR's using the MSE template to companies I can remember I have had credit with. I had a loan and overdraft with HSBC and recd the following letter from them:
....."I can confirm that following my investigations I have found no record of any PPI with HSBC. Accordingly there is no relevant information to disclose to you. Due to the DPA HSBC cannot keep records indefinitely therefore if the PPI commenced over 6 years ago, records may have been destroyed. Should you still require a Data SAR from HSBC for information unrelated to PPI please write to....and enclose £10 fee..."
I feel very confused and unsure whether to go any further /how to proceed etc. Not quite sure how to handle it. Any advice would be very gratefully recd. Many thanks.
....."I can confirm that following my investigations I have found no record of any PPI with HSBC. Accordingly there is no relevant information to disclose to you. Due to the DPA HSBC cannot keep records indefinitely therefore if the PPI commenced over 6 years ago, records may have been destroyed. Should you still require a Data SAR from HSBC for information unrelated to PPI please write to....and enclose £10 fee..."
I feel very confused and unsure whether to go any further /how to proceed etc. Not quite sure how to handle it. Any advice would be very gratefully recd. Many thanks.
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I feel very confused and unsure whether to go any further /how to proceed etc. Not quite sure how to handle it. Any advice would be very gratefully recd. Many thanks.
Its game over on that one unless you have evidence of your own.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0 -
What part of that sentence do you find confusing, OP? The Bank are saying they have no records of PPI for you. Unless you have your own records,rollonsummer wrote: »"I can confirm that following my investigations I have found no record of any PPI with HSBC."
you cannot make a complaint.0 -
Thank you for your replies. I thought they should at least send me my original paperwork docs so I can see it for myself rather than them telling me its not there.0
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How can they send you documents they don't have any longer?rollonsummer wrote: »I thought they should at least send me my original paperwork docs so I can see it for myself rather than them telling me its not there.HSBC wrote:Due to the DPA HSBC cannot keep records indefinitely therefore if the PPI commenced over 6 years ago, records may have been destroyed.0 -
rollonsummer wrote: »Thank you for your replies. I thought they should at least send me my original paperwork docs so I can see it for myself rather than them telling me its not there.
They cannot send it to you if they do not have it to send it.
The reason behind you doing a DSAR is to see if they hold records because you dont. If neither of you hold records then you are stuffed.I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.0
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