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Lloyds stop sending statements for Chidren's Account
uShantRob
Posts: 1 Newbie
My 15 year old received a statement today on his under 19 account which said that Lloyds are moving to a quarterly statement. Their terms and conditions (5.1) say that they will make a statement available electronically every month. However under 16s are not allowed internet banking.
I called them and they said I needed to go to a Branch and get it changed. I then raised a complaint and they eventually said that they would change it for me.
However be aware that the T&Cs don't let them do this. You can also quote section 5.3 which says that you can ask for a paper statement, but it doesn't say it has to be in the past - so you can ask for it for all future statements - I did.
What a load of trouble to save a few pennies on a statement.
I called them and they said I needed to go to a Branch and get it changed. I then raised a complaint and they eventually said that they would change it for me.
However be aware that the T&Cs don't let them do this. You can also quote section 5.3 which says that you can ask for a paper statement, but it doesn't say it has to be in the past - so you can ask for it for all future statements - I did.
What a load of trouble to save a few pennies on a statement.
0
Comments
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Most banks are switching to quarterly statements now a days.
http://m.bbc.co.uk/news/business-20137918
Barclays only issue quarterly statements on some of its accounts.Im an ex employee RBS GroupHowever Any Opinion Given On MSE Is Strictly My Own0
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