First Utility

mariefrancis

Hello I am new to this and want advice on First Utility. After reading about them on this site ,we decided to change to them as an energy supplier Nov.2012.Things sounded great the promises ..promising. Now since mid Jan all has gone mad.
First the threat of increasing our direct debits to over £430,
next the projection that if we did not increase them we would be in debt for over £4000..over the year.The initial email with direct debit quotes stated we would receive a call from the credit team!! I am still waiting.
Now we have had a bill in excess of £1900! I have sent in recent readings including photos.
I have rang customer service, each time spending up to 1hour on the phone.I was advised to email the credit team and given names of who to contact. I have had no response and still waiting. Is this the normal service from them or is there a way to get a response...?

victor2

mariefrancis wrote: »

Hello I am new to this and want advice on First Utility. After reading about them on this site ,we decided to change to them as an energy supplier....

You can't have read too much about them on this site, as most of it is very negative.
From what I read on this site, the best you can do is look for a way of switching away from them ASAP. Of course, to do that you can't be massively in "debt" to them. Raise a formal complaint in writing, clearly headed COMPLAINT and sent recorded delivery, then get the ombudsman involved when they fail to sort it out within 8 weeks.

richardc1983

Ive been with them for 3 months now and have had no problems at all... any problems with DD I contact them via dm on their facebook or twitter pages and they respond.

Alex444

Ain't you lucky Richard.

dogshome

I'm afraid it's down to the customer to dis-prove the size of bills from a supplier

When switching, you would have been asked for meter readings by FU, and at that time they would have advised the date on which they would take over your supply - Despite the Meter readings date and the supply date being some days apart, the readings you gave are the Start Readings for FU's supply

If you you haven't kept a record of those readings, they will be the same as the readings on the Final Bill from your old supplier.
With that reading and what the meter(s) read today, you should be able to work out what you have used and the cost.

If you figure is more than £20 adrift from what FU are demanding, WRITE a letter headed Complaint setting out your figures - FU have 56 days to resolve the problem, it they fail to do so you go directly to the Ombudsman on Day 57