Bills addressed to "the occupier"

ric2003

fairladyzxgirl wrote: »

Ive just bought my first house

I tried on numerous times (FOR 2 MONTHS) to contact British Gas with meter readings and details, but all too no avail. I even emailed them and i obviously wasnt even worthy of a response.

I got that fed of spending money trying to contact them and sort this out that up i switched to Powergen.

Now they have sent me 2 bills addressed to "the occupier" for 200 quid!! for one months supply based on what the previous occupants paid.

...

I had exactly this problem. Its amazing British Gas are still in business if they can't even handle something as simple as people moving in and out of a house, it seems as if they have never experienced it before!!

Anyway, I have spent two months trying to sort out a similar issue. I only wrote one letter to British Gas directly. After that didn't work, I went straight to Energywatch. I'm not going to waste more time than I have to, because unlike British Gas staff, I have a job that has to be done properly, not half-arsed. Anyway, after energywatch intervened, the unpaid bill demands stopped, but British Gas said they would send me the correct bill for my own account. I have since received 3 different bills for diferent amounts. In the latest bill they tried to overcharge me - it was 6 times the amount it should have been! all because they could not correctly type the meter reading I gave them!!

Terrylw1

ric2003 wrote: »

I had exactly this problem. Its amazing British Gas are still in business if they can't even handle something as simple as people moving in and out of a house, it seems as if they have never experienced it before!!

Anyway, I have spent two months trying to sort out a similar issue. I only wrote one letter to British Gas directly. After that didn't work, I went straight to Energywatch. I'm not going to waste more time than I have to, because unlike British Gas staff, I have a job that has to be done properly, not half-arsed. Anyway, after energywatch intervened, the unpaid bill demands stopped, but British Gas said they would send me the correct bill for my own account. I have since received 3 different bills for diferent amounts. In the latest bill they tried to overcharge me - it was 6 times the amount it should have been! all because they could not correctly type the meter reading I gave them!!

Seems a very simple issue then if all the problem is relates to a miskeyed closing reading. Should be simple to correct.

This happens with all Suppliers, it's not confined to BGas.

The fact that you have had the problem escalate since doesn't exactly seem like its getting better with Energywatch's involvement either.

Here's some info off another thread:

Phil Bentley
Managing Director
British Gas
Millstream
Maidenhead Road
Windsor
Berkshire SL4 5GD

undaunted

An interesting thread. Whilst I am not so sure that legaleagle has had the success they claim (I can find no trace of reports of it via Google) I do find the arguments made interesting.

Though not involving an "addressed to the occupier" bill the time may nevertheless be coming when we find out for sure what the Courts will have to say on the "deemed contract", transfer objections and any anomolies with Consumer Protection Legislation or attempts to discount them.

Npower (again) claim the Deemed Contract is not subject to various / usual Consumer Protection Legislation.

A trial is looking likely to take place next May