Share registrar lost my cheque

Nicky9

Apologies if I've posted in the wrong place, but I rarely ask for help.

Back in September last year I sold some Standard Life shares which I had received when they floated on the stock market some years ago. The link on Std Life's website took me to a company called Capita. I sold my shares for £938 & awaited contact from Capita for my bank details. I emailed capita on numerous occasions & finally they replied stating that they had sent me a cheque & that I had cashed it.
Their fraud dept investigated it & advised me that they sent the cheque via standard mail (not requiring a signature), & that is was paid in to the bank account of a person with the same name as me (Apparently this person paid in 2 cheques which leads me to believe that Capita is at fault & no fraud has taken place).

I contacted the police, action fraud, & I wrote to this persons bank. None of them will give me an update on the situation.

I wrote to Capita asking them to give me a 100% guarantee that they sent the cheque to my address & not that of another customer of the same name. They did not reply.

I wrote in December & again in January, stating that as they have failed to complete the share deal with myself, I request that they send a cheque for £938 via recorded mail to my address. They have not replied.

Where do I stand with this? I can't afford to write this amount of money off, & there's no way I could afford to take them to court.

xylophone

http://www.capitadeal.com/publications/Phone_and_Online_TsCs_23-05-11.pdf

. "All cheques will be made payable to the name(s) appearing on the
share register and sent to the last known address we have registered. "

"Complaints & compensation
51. If you think that you have reason to make a complaint, please either
call us or write to: Capita Share Dealing Services, The Registry, 34
Beckenham Road, Beckenham, Kent BR3 4TU. Your complaint will
be fully investigated and a full resolution sought. If you remain
dissatisfied, you may be able to refer the matter to the Financial
Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London
E14 9SR. Capita’s complaints procedure is available upon request
but a copy will automatically be provided in the event of a complaint
being received.
52. We are covered by the Financial Services Compensation Scheme.
You may be entitled to compensation from the scheme if we cannot
meet our obligations. This depends on the type of business and the
circumstances of the claim, but most types of investment business
are covered up to a maximum of £50,000 as at the date of these
Conditions. Further information about compensation arrangements is
available from the Financial Services Compensation Scheme, 7th
Floor, Lloyds Chambers, 1 Portsoken Street, London E1 8BN.
Telephone: 020 7892 7300."

Write again and send your letter "signed for" http://www.postoffice.co.uk/signed-for-first-class

Nicky9

Hi xylophone, the letters were sent 'signed for', & I have written to the financial ombudsman. They replied stating that they have no jurisdiction over share registrars. I will now write to the Financial Services Compensation Scheme, many thanks for that.

xylophone

I wrote to Capita asking them to give me a 100% guarantee that they sent the cheque to my address & not that of another customer of the same name. They did not reply.

But surely you would like a reply in writing from Capita?

Write again?

Nicky9

xylophone wrote: »

But surely you would like a reply in writing from Capita?

Write again?

They did write to me advising which bank the cheque had been paid in to, but they have not replied to my last 2 letters where I state that they have failed to complete the share deal with myself.