Radiator off eBay broken

hayley11

Hi

I bought an oil filled radiator off a business seller on eBay 12 weeks ago, it started making a funny noise and now has stopped working completely. I contacted them a few days ago and have heard nothing back. I was wondering what rights I have? Would it come under the sale of goods act? Because it's not reasonable for something like that to stop working after only 3 months? I paid £40 for it. I bought another one at the same time from the same person and that one is fine.

Thanks
Hayley

wealdroam

Read all about your rights here:

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

ThumbRemote

Assuming you bought as a 'buy it now', you have exactly the same statutory rights as if you'd bought it from a known retailer or a high street store.

hayley11

They've just replied but they're saying I can return it at my own cost and they will issue a refund/replacement. But it's a really heavy radiator, surely I don't have to pay to return it?

wealdroam

hayley11 wrote: »

They've just replied but they're saying I can return it at my own cost and they will issue a refund/replacement. But it's a really heavy radiator, surely I don't have to pay to return it?

Indeed you don't.

When providing the remedy, the Sale of Goods Act stipulates that the seller must:

...bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).

hayley11

Sigh. They're just replying to me with a generic email saying they won't cover costs as it's older than 14 days. I've sent them the link to the sale of goods act but they're having none of it I can't see anywhere to open a dispute on ebay now. I don't know what to do next to get a new one from them?

arcon5

eBay or PayPal won't be interested after 3 months.

Does it weigh less than 15k? If so you should be able to send it back for about £8-£9. They should pay postage, but if they are refusing you're in a tricky place since pursuing it wouldn't really be worth while.

Before sucking it up though, nothing wrong in putting some pressure on them

hayley11

I'll see what they say. I suppose paying that much will be better than having to fork out £40 for a new heater.

fozzeh

If they are a business seller, they must have a business address?

That's where you should be sending a letter telling them to remedy it or you'll take them to SCC for breach of statutory regulation