Visa Debit Payment Issue

busters_dad

Not to sure where to start on this one so I thought of here!!

I took a Visa Debit card payment yesterday for a reasonable amount but unknown to me, the card was cancelled upon payment. It wasn't until today that I realised the error.

I have a surname, which is not listed in directory enquiries and the declined Visa Debit receipt with card number.

I'm only a small company and to loose out on a transaction like this will hurt.

Can anyone recommend what can be done to trace the customer??

PDF

Hi, start with the Police. Several issues here....

1. It may have been the cardholder that has done this on purpose therefore obtaining pecuniary advantage by deception or plain old theft. (The bank will not give you any details of the cardholder but may give them to the Police)

2. The customer may have stolen the card and then used it in your shop. (Unlikely but not impossible)

And also speak to your insurance company regarding your loss.

grumbler

busters_dad wrote: »

... the card was cancelled upon payment. ...
I have ...the declined Visa Debit receipt with card number.

I am no expert, but this makes no sense to me. If the payment was authorised and processed, then it cannot be affected by the subsequent cancellation of the card.

busters_dad

I have just noted that the receipt does read "Transaction Cancelled" rather than "Transaction Void" ...

reclusive46

busters_dad wrote: »

I have just noted that the receipt does read "Transaction Cancelled" rather than "Transaction Void" ...

Sounds like they pressed the cancel button during the transactions (After they have entered their PIN).